ZOOMIN_AboutUs

About Us

Zoomin is revolutionizing how companies and their customers gain value from their documentation.

Although companies invest heavily in creating technical product content, user experiences are often outdated, with information scattered across multiple content silos. This means people struggle to find the answers they need, resulting in poor customer experiences and higher support costs.

Zoomin turns the underutilized asset of technical product content into a valuable business resource. We help you deliver relevant and personalized help to your customers wherever and whenever they need it – leading to better self-service, lower support costs, and actionable insights that drive better work processes and enterprise-wide KPIs.

Our intelligent platform ingests all your product content, from manuals to API docs to support articles, and delivers it as a unified and consistent source of Product Answers wherever your customers are looking – like in your documentation site, customer service portal, online community, or even right inside your product.

Our investors include Bessemer Venture Partners and Salesforce Ventures.

 

The Leadership Team

Gal Oron, Zoomin CEO
Gal Oron, Zoomin CEO

Gal Oron

CEO

Gal brings over twenty years of experience in sales, engineering and enterprise management to the Zoomin team. Gal has proven success in leading and scaling global enterprise software companies.  Prior to Zoomin, Gal was a partner at Trigger Partners, an investment company specializing in technology companies worldwide. Previous to his work at Trigger, Gal led M&A transactions at VERINT (NASDAQ: VRNT), a leader in customer engagement optimization. Gal served for nine years in various executive management positions at Orsus, a pioneer and market leader in the field of Situation Management. Gal was President of Orsus for four of those years, leading its acquisition by NICE Systems (NASDAQ: NICE).

Joe Gelb

President & Head of Business Development

Joe Gelb

President & Head of Business Development

Joe Gelb has over twenty years of experience helping enterprises implement, maintain and capitalize on structured content. At Zoomin, he has spearheaded the development of advanced technology solutions for dynamic content delivery. Prior to founding Zoomin and Suite Solutions, Joe was the CTO at Live Linx, a leading provider of software and system integration services for technical product information, where he designed and implemented solutions for aerospace, defense, manufacturing and hi-tech companies. Joe holds a degree in Mechanical Engineering from Stevens Institute of Technology.

Hannan Saltzman

VP Product Management

Hannan Saltzman

VP Product Management

Hannan and his team develop innovative products that help organizations reduce customer effort by providing personalized and consistent product information across customer touchpoints. He has served in various executive R&D and Product positions, defining and building market-leading enterprise products. Hannan previously served as a Senior Product Manager at NICE Systems, helping large financial institutions identify compliance risks in mass amounts of unstructured customer communications by applying speech, text and transactional analytics. Prior to that, Hannan led NICE’s Situation Management solution to a global market leader position while helping enterprises improve operations with optimized knowledge delivery and response workflows.

Megan Gilhooly

Megan Gilhooly

VP Customer Experience

Megan Gilhooly

Megan Gilhooly

VP Customer Experience

As VP Customer Experience at Zoomin Software, Megan Gilhooly has made it her mission to change how organizations think about product content. Prior to this role, Megan spent two decades managing content teams, driving content strategy, and delivering stellar information experiences at companies like Amazon, Ping Identity, and INVIDI Technologies. Her experience includes content for Support, Sales, Product, and Marketing. As a former online retail business owner and Certified Scrum Master, Megan brings a unique perspective to managing information development and content strategy. She has a BA in Speech Communication, an MS in Journalism, an MS in Strategic Management, and a Masters Certificate in Technical Communication.

Avri Pinto

VP R&D

Avri brings over 15 years of R&D experience, specializing in scaling engineering organizations and building technological and managerial processes and infrastructure. Prior to joining Zoomin, he served as VP R&D at Drove where he implemented complex technologies in order to create a full-stack martech solution. He also held leadership positions in Mediamind which went to an IPO and was later acquired by DG, and in Supersonic which was acquired by ironSource. He holds a BSc in Computer Engineering from the Hebrew University in Jerusalem.

Lawrence Orin

Product Evangelist, Content & UX Expert

Lawrence Orin

Product Evangelist, Content & UX Expert

Lawrence Orin is Product Evangelist and Content & UX Expert at Zoomin, where he leverages his experience as a past customer to help new customers with their implementation and content strategy. He previously led documentation teams at Radvision and Riverbed, as well as other teams in technical support and customer services. He holds a B.Sc. in Computer Science with Cognitive Science from University College London.

Ilya Glezer

VP Demand Generation

Ilya Glezer

VP Demand Generation

As VP of Demand Generation at Zoomin, Ilya has built the company's demand-generation program from the ground up, scaling the sales funnel by creating a robust business and marketing flow. Ilya has over 12 years' experience in B2B tech marketing to enterprises – specializing in acquisition, marketing technology, BI and operations. Ilya was previously the Head of Acquisition at WalkMe, where he built the marketing team and led customer acquisition efforts, growing the company's ARR from 0 to $100 million. He holds a BA in Economics and completed the international MBA program at Ben Gurion University.

Paul Maass

VP Sales

Paul Maass

VP Sales

Paul is VP of Sales at Zoomin, where he wields his love for the art and science of scaling enterprise sales organizations. He has 12 years of experience in high tech and 18 years of experience in sales and real estate. He previously led teams at four startups, including Usablenet, Qubit. Nomi and CultureIQ. Paul is a native of New York and holds a Bachelor's degree in Math and Computer Science.

Sam Siegel

VP Finance

Sam Siegel

VP Finance

Sam Siegel is VP of Finance at Zoomin. He previously worked at Tala, a fintech startup in LA which he helped grow from Series A to Series D as Chief of Staff to the CEO. Prior to that, he was a Vice President at Goldman Sachs, where he provided debt financing to fintech startups and other specialty finance companies. His professional passion is finding ways for businesses with product market fit to scale. He is from New York City and received a BA from Princeton University.

Helping global enterprises turn their documentation into a critical business asset that supports every part of the customer journey

Contact us

New York

150 West 28th St
17th floor
New York, NY 10001

646.216.8876

Tel Aviv

Ibn Gabirol St 124
19th Floor
Tel Aviv, Israel 6203854

+972.3.771.4038

info@zoominsoftware.com