Archives for Gal Oron

Posted by
March 15, 2018

Customers today are impatient. They want everything fast, convenient, and done in their own terms. A byproduct of on-demand services pioneered by companies such as eBay (ecommerce), Uber (transport), and Instacart (grocery delivery), it follows that customers most probably expect the same from any business they interact with. How does yours keep up?

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Posted by
December 10, 2017
In 1995, it was only less than one percent. But in 2016, around 46% of the world population already has internet connection. In actual numbers, that’s 3.4 billion internet users. Human beings are hardwired to be social creatures, so it was only natural that the growth of the internet and connected devices has enabled thisRead more >
Posted by
December 3, 2017
Evolving from merely a support tool, product documentation now also plays an important role in customer engagement and retention, as well as revenue. If there is no documentation available on your company website, customers are forced to call or email your support team. That’s expected. But are you curious about why your customers are stillRead more >
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