2/10/2022

After years of global pandemic, shifting in-person conferences into digitally remote gatherings, it is encouraging to see more and more conferences that are opening their doors to live events. And when these are customer experience conferences, it is even more delightful, mainly because there is something even more cheerful about creating in-person experiences for customer experience leaders.

Attending a professional conference can be a great way to engage with colleagues, get equipped with exclusive insights from organizations that have already transformed for success, and build professional relationships with fellow professionals.

We gathered here the top 7 conferences to attend in 2022, if you are interested to be a leader in customer experience, customer support, customer success, strategy and management of customer relationships.

Customer Contact Week (CCW) Asia, 21-24 March, 2022, Grand Hyatt Singapore, Singapore

Customer Contact Week (CCW) Europe, 22-23 March, 2022, Berlin, Germany.

Customer 360 Symposium, 29-30 March, 2022, Crowne Plaza, Hunter Valley, Australia

The Customer Show, 4-5 May, 2022, Melbourne Convention & Exhibition Centre, Australia

Forrester’s CX North America, June 7-9, 2022, Nashville, TN & Digital

Customer Engagement Transformation Conference, June 9. 2022, Live stream.

CXFS NGCX, July 19-20, 2022, Boston, MA.

Customer Contact Week (CCW), Asia 

Date: 21-24 March, 2022 

Location: Grand Hyatt Singapore, Singapore

CCW brings contact centre leaders across Asia together to debate on the future of customer engagement hubs. Industry leaders and peers will discuss omni-channel management strategies, technology-driven contact centre operations, remote-first workforce management, and ultimately look at how contact centres can be transformed into profit-generating, value-driven functions. 

Attendees will hear from Asia’s customer contact leaders how they strategizing their operations to drive CX scalability, how they deliver personalized customer engagement, and optimize customer satisfaction and service quality through automated sentiment analysis.

Customer Contact Week (CCW), Europe

Date: 22-23 March, 2022 

Location: Berlin, Germany

After cancelling the conference in 2021 due to the pandemic, CCW Europe will take place in person in Berlin, Germany. This year the conference is offering a Pop-Up exhibition that will take your customer communication to the next level. The conference invites top speakers, newcomers and digital experts to connect with many others working in the customer care and service management sector.


Customer 360 Symposium

Date: 29-30 March, 2022 

Location: Crowne Plaza, Hunter Valley, Australia 

The 9th annual Customer 360 Symposium will bring together 150 of the leading minds in creating customer-obsessed strategy across CX, marketing and customer insights. Encompassing both the CX Symposium and the Customer Insights Symposium, the event offers two days of time to focus on the ever-changing world of customer experience and strategy. 

The CX Symposium will explore critical themes and challenges, such as how we better use technology to deliver exceptional experiences as customer expectations continue to evolve; the impact of culture and the employee experience in driving CX strategy; and what our customers really want from us as customer-centric businesses. 

The Customer Insights Symposium creates a dedicated hub for customer insights leaders to come together to explore the role of customer insights as businesses transform to be customer-led, while exploring the challenges and trends unique to client-side insights and research leads.

The Customer Show

Date: 4-5 May, 2022 

Location: Melbourne Convention & Exhibition Centre, Australia

The Customer Show, Australia’s biggest gathering across the entire customer experience ecosystem is bringing the CX community, with more than 1,000 attendees, together. With a line-up of over 100 speakers, the event combines 7 programs running concurrently across 2 days, introducing case studies on CX transformations, digital innovation, data and marketing insights from some of Australia’s leading professionals. The event is promoting exhibition theatres, in topics such as employee experience, customer engagement & loyalty, digital experience, payments experiences, and frontline customer service. 

Forrester’s CX North America 

Date: June 7-9, 2022 

Location: Nashville, TN & Digital.

With a world-class line-up of Forrester analysts, subject matter experts and leading practitioners, CX North America is a great conference to dive into the key CX strategic opportunities.

The conference offers networking opportunities and guidance on how to grow your vision, improve your strategy, hone your skills and expand your community, with numerous session formats, including analyst presentations, panel discussions, fireside chats, and more than 60 role-based sessions, on topics ranging from customer leadership, customer loyalty, employee experience, customer service to application and experience design.

Customer Engagement Transformation Conference

Date: June 9. 2022

Location: Live stream

The Customer Engagement Transformation Conference 2022 events are planned as hybrid venue based conferences, providing both best in class live virtual access and an exciting totally revamped onsite experience. 

20 world class speakers will deliver exclusive content surrounding trending topics, such as transforming CX strategy through rapid change, the rise of customer service design, transforming CX for the ‘new normal’ and more. 

CXFS NGCX

Date: July 19-20, 2022 

Location: Boston, MA.

Founded in 2-11, the Next Generation Customer Experience Conference is one of the most important events in the US for CX leaders. The NGCX community brings together senior level decision makers to benchmark CX from the retail, finance, healthcare, hospitality and B2B industries, with almost 50% of the conference attendees are Directors and VPs, coming from the customer experience and marketing teams. 

As part of NGCX’s emphasis on the community of customer experience professionals, the attendees participate in cross-industry small-group benchmarking meetings and share CX wins with their colleagues.


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