Here at Zoomin, one of our core values is customer obsession. At every stage from developing our products to implementing them for customers, we always start with the customer first and work backwards.

That’s why we regularly attend conferences around the world. By meeting with peers, customers and thought leaders, we can stay on top of the challenges our industry is facing, and ensure we consistently develop our technology to meet evolving needs and address emerging pains.

And quite simply, we love meeting like-minded professionals who are interested in creating top-quality customer experiences.

Here’s a rundown of conferences where Zoomin's experts will be presenting cutting-edge insights throughout the year – we hope to see you at one of them!

CIDM Best Practices Conference

Austin, Texas
September 9-11, 2019

Now in its 21st year, this conference is where managers and leaders in information development meet to build relationships and collaborate on industry best practices. This year’s theme focuses on metrics and outcomes that define the success of a technical communication department.

Join Joe Gelb, President and Head of Business Development at Zoomin, and Lawrence Orin, Product Evangelist and Customer Implementation Expert, as they speak about Becoming a Data-Driven Documentation Team. They’ll demonstrate how to leverage data and analytics tools to create a more data-driven approach that keeps your documentation relevant and useful.

In addition, Zoomin’s new VP of Customer Success, Megan Gilhooly, will be talking about how to Take Center Stage and Win Bigger Budgets for your documentation team. Megan was most recently Senior Manager of Content Strategy at Amazon Web Services.

One of Zoomin’s customers will also be speaking in a Content Evolution Panel. In it, Scott Carver, Manager of Information Development at Ellucian, will discuss the shifting landscape of how people expect to find, consume, develop, and deliver technical content.

CCMS Link 2019 - Ixiasoft User Conference

Montreal, Quebec
September 25-27, 2019

This conference is an opportunity to get up-close and personal with the people behind the Ixiasoft CCMS. Attendees can network with like-minded industry leaders as they take in case studies, workshops, presentations and more.

Although Zoomin will be attending this event, it is Join Craig and Glenn Emerson of Mastercard who will be sharing How Mastercard Elevated Customer Experience and Productivity by using Zoomin to transform their product content into a dynamic technical resource center.

The LavaCon Content Strategy Conference

Portland, Oregon
October 27-30, 2019

At the industry’s largest event, professionals can network with peers and share best practices. LavaCon’s 17th annual conference focuses on how to unify content from silos across the enterprise, leverage immersive new technologies, and create stellar content experiences.

Megan Gilhooly will deliver a keynote address that introduces the four pillars of effective personalization and how they transform content strategy to drive amazing digital experiences (feel free to read our recent blog post on that topic.) Meanwhile, Joe Gelb and Lawrence Orin will talk about how The New Frontier of Publishing is Here, and It’s Not Dynamic.

We are delighted that a number of Zoomin customers will also be speaking at this conference about successes they’ve had as a result of partnering with Zoomin. Wendy Richardson, SVP of Global Customer Service at Mastercard, will be presenting a keynote address about creating personalized customer experiences with a unified content strategy.

We’ll also see a talk by Kathy Clemens and Joe Zucker of Automation Anywhere titled Planning our End Game: A Story of Content and Tools Strategy. And Kristine Murphy and Margaret Collins of Progress Software will be speaking about how they actualized a role-based and personalized documentation portal using Zoomin’s platform.

CIDM DITA Europe Conference

Brussels, Belgium
November 7-8, 2019

Now in its 15th year, this conference offers two days of career-empowering knowledge, practices, networking and practical solutions. Join Joe Gelb as he discusses Turning Documentation into Answers Using Taxonomy. In this talk inspired by this recent webinar, he’ll explain how you can use taxonomy to provide relevant answers to technical questions about your product as quickly as possible.

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