FEATURED POSTS

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February 13, 2018

In the context of customer service, your customers know and value when a business is genuinely helping them out solve their issues. Being creatures of emotions, they are always ready to give a compliment if their experience with your business is positive. But remember, they are also likely to share the negatives ones.

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January 29, 2018

Keeping pace with rapid technological change, product documentation needs to evolve. A dynamic documentation portal opens a world of possibilities for technical writers as it augments their work and enables them to have time to focus on more important tasks such creating innovative, tangible value to readers—the customers.

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December 18, 2017

Everywhere you look, the easy availability of technology to both customers and businesses are rapidly changing customer expectations and experience. In a fast-paced digital and engaged world, this makes creating a meaningful customer experience an important part of any business strategy.

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December 10, 2017
In 1995, it was only less than one percent. But in 2016, around 46% of the world population already has internet connection. In actual numbers, that’s 3.4 billion internet users. Human beings are hardwired to be social creatures, so it was only natural that the growth of the internet and connected devices has enabled thisRead more >
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December 3, 2017
Evolving from merely a support tool, product documentation now also plays an important role in customer engagement and retention, as well as revenue. If there is no documentation available on your company website, customers are forced to call or email your support team. That’s expected. But are you curious about why your customers are stillRead more >
Posted by
November 13, 2017

The expanding reach of mobile devices continues to generate new and exciting opportunities for businesses to generate revenue, customers to interact with brands, and organizations to overhaul or completely transform current processes. But it’s the Internet of Things (IoT) that has the potential to drive the most growth across industries over the next years.

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Zoomin Software