Today, the documentation is so much more than “something that comes with the product”. It is an independent entity, available to users through different channels. It is also the means of communicating with the customers. Here are 5 Ways Zoomin Docs enables you to control the documentation.
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Today, technology pushes the boundaries faster and better than before. In the context of product documentation, it constantly reshapes the way information are delivered. To keep up with and stay ahead of changes, here are ways to make your product documentation updated and useful to users.
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Considering the main question of resources which include time, skills, and budget, there are two main routes to go when creating your technical resource center: Either you build, or you buy. Let’s see how the two differs and weigh your options.
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Business innovation matters today more than ever. Product documentation is not only a beneficial tool for consumers, but is also a rich source of information for companies, providing them with consumer and industry insights. Learn how you can leverage your product documentation portal to facilitate innovation
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A dynamic product documentation portal is already a powerful technology tool, and by putting yourself in your end users’ shoes, you can ultimately help them increase their productivity.
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Everywhere you look, the easy availability of technology to both customers and businesses are rapidly changing customer expectations and experience. In a fast-paced digital and engaged world, this makes creating a meaningful customer experience an important part of any business strategy.
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When was the last time you used an Internet-connected device to learn, find, or buy something? Probably within the past 24 hours. Every time we turn to our smartphone or tablet because we want help to inform our choices and make decisions, we create opportunities for brands to influence us.
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The expanding reach of mobile devices continues to generate new and exciting opportunities for businesses to generate revenue, customers to interact with brands, and organizations to overhaul or completely transform current processes. But it’s the Internet of Things (IoT) that has the potential to drive the most growth across industries over the next years.
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It is no news that customers increasingly expect personalized and seamless experience in real time, using the communication channel and touchpoint of their choice. In today’s “Age of Experience”, growing, deepening, and retaining customer relationships is an advantageous and crucial strategy to stand out against competition and sustain growth.
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While all companies view new product launches as defining events that impact their bottom-line — positively or negatively — many continue to rely on an outdated or dysfunctional product documentation system.
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Over the last decade and especially in the last few years, companies of all sizes have invested resources to make more product documentation available on their website — not just because it deflects support requests (and hence support costs), but because today’s customers increasingly want self-serve options.
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These days, it is generally held that the only nice thing about silos in the workplace, is that companies can feel smart and progressive for knocking them down. Yet, there is a lingering problem with this war against silos, and it’s not a small issue.
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Companies need to ensure that their product documentation strategy isn’t taking a one-size-fits-all approach to outreach and engagement, because there isn’t just one type of customer out there, but (at least) four: buyers, end users, influencers and purchasers.
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