The Zoomin Blog

In the context of customer service, your customers know and value when a business is genuinely helping them out solve their issues. Being creatures of emotions, they are always ready to give a compliment if their experience with your business is positive. But remember, they are also likely to share the negatives ones.

Knowledge resides in every part of the organizational system, including your employees, their tasks and outputs, and the tools they use. With its wide reach within the organization, it makes sense to leverage product documentation to encourage knowledge transfer.

Keeping pace with rapid technological change, product documentation needs to evolve. A dynamic documentation portal opens a world of possibilities for technical writers as it augments their work and enables them to have time to focus on more important tasks such creating innovative, tangible value to readers—the customers.

Product documentation makes it possible for multiple departments to have the same access to the latest product changes which not only informs people, but also empowers them to make quality decisions and actions that support the overall strategy of the organization.

When designing or overhauling your product documentation, you must put your customers in mind and create a portal that makes sense to their journey. Reduce their difficulty by minimizing or eliminating complexity in their quest for answers.

Business innovation matters today more than ever. Product documentation is not only a beneficial tool for consumers, but is also a rich source of information for companies, providing them with consumer and industry insights. Learn how you can leverage your product documentation portal to facilitate innovation