The Zoomin Blog

“Heroic efforts required.” How many processes in your organization should have that statement written as part of the standard operating

Series C funding led by General Atlantic will enable Zoomin to provide an increasingly vital self-service product content experience to

“You’ll need to print it out so I can scan it.” This was what the gal at the physician’s office

Just before Valentine’s Day, we invited three outstanding customer-relationship experts for an intimate discussion about building customer love. Kellie Capote (VP

The Crusher, the Shooter, and the Smarty. These are the nicknames my sons have earned because of the different ways

Guest post by Sue Nabeth Moore, Co-Founder of Success Chain Although the role of customer success is not new, it