Support customers to use your product wisely

When it comes to the question of what is good customer service, the answer isn’t as complicated as you might think.

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With Zoomin’s platform, you can make it easy for your customers to find the answers they need without needing to contact a customer support agent

Customer Support As A Service

Customer support is a wide range of customer services that seek to help customers in a variety of ways, such as helping them use a product correctly or more effectively. When it comes to the question of what is good customer service, the answer isn’t as complicated as you might think.

Good customer experience examples include companies offering high quality customer support as a service. Customer support as a service refers to customer support where there is a direct interaction between a company and a company representative. Some may also call this support as a service instead. The representative might answer questions about product description, usage, troubleshooting, and more.

Zoomin offers a platform of software that may be able to help you out with your customer support quality. The Zoomin platform aims to create data-driven, complex, and intuitive product content experiences. Your product information can stay consistent and updated with the help of Zoomin, and your customer support representatives can stay updated with the latest product information as well. The great thing about Zoomin is that your customers and representatives won’t have to read or scan through hundreds of pages of PDFs for the information they need. Instead, the information can be quickly and easily found. That way, customers can get the information they need as soon as possible, raising the rate of customer satisfaction.

Enterprise companies that wish to improve their customer support as a service may be able to benefit from Zoomin’s complex, helpful products. When it comes to helping companies implement improved customer service strategies, Zoomin may be of great assistance. Zoomin may help you with creating a useful, comprehensive customer support knowledge base and help enable your business’ customers to receive more timely customer service.

Another great benefit of Zoomin is that the platform can provide you with is to make it easier to get insights into customer activities and needs. Zoomin may be able to help you analyze the current customer experience, and also help you with how customers learn about your product in order to improve the overall customer experience.

Customer Support Services Example

Looking for a customer support services example can be helpful in obtaining examples of good customer service skills. A good customer support representative may need to be able to adapt to customer complaints and understand the good and bad customer service examples. While details may depend on your industry and particular method of operations, a customer service representative would usually have to be able to meet customer needs in a timely and professional manner.

What Is Customer Service

If you are wondering what is customer service, it’s important to first know what is customer support. Customer support is essentially the range of support services that help a customer utilize a product or service more effectively or efficiently. If there are any questions or problems that a customer may have with a product, for example, they might want to contact customer service in order to resolve their problem.

Once you understand the principles of customer service, you may want to pursue the question of what is customer service strategy best for your company and do some research on examples of good customer service stories.

The principles of customer service include several key ones: offering competent, quick, proactive, and personalized support to customers. As long as these principles are considered and valued, you may be able to more easily work towards high quality customer service standards.

Zoomin is a platform that can help raise the quality of your overall customer service experience. By providing your company with a solid knowledge base, your customer care representatives and customers can both benefit from the improved self-service capabilities of your customer support. If there is product information that needs to be clarified or uncovered, the knowledge base Zoomin helps you build can give you that information that you need in a speedy and easy manner.

Content experiences matter

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of the time customers looking to self-serve find irrelevant or outdated content
of support cases can be deflected by better content experiences, say customers
of users say content frustration would lead them to switch brands

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Types Of Service Strategy

There are many different types of service strategy that a company may wish to implement. By utilizing a customer care strategy, you may be able to elevate the quality of your customer support center.

One type of service strategy is to focus on optimizing your agent training. This means putting resources and time into making your company support representatives better trained.

Making data-driven decisions surrounding your product and customer care decisions may also be a strategy that a company chooses to use. Analyzing statistical and other kinds of data may be able to give companies meaningful insights into how to improve their customer service.

Another service strategy might be to use a kind of customer support tool, service, or software. For example, a platform of software like Zoomin may be able to help you improve your customer experience with relative ease and time efficiency.

Customer Support Examples

When thinking about customer support examples, it is important to hear about both bad customer service examples as well as examples of good customer service. The juxtaposition of good and bad customer service examples may be able to help your company and team prepare for similar situations like the ones in these customer service examples. Good customer service examples for interview may also be something that a company might wish to investigate. One example of good customer service is prompt responses to a phone call to a support center. There are not any long or gruesome hours of customers waiting on a line, being transferred incessantly without having their troubles resolved.

Another example of excellent customer service is if your company offers self-service options for problem resolution. Customers typically enjoy being able to self-serve efficiently and find out answers to their questions without needing to go through any direct interactions with customer service representatives.

In this day and age, many customers expect to be self-served and to be able to find a solution to their problem or an answer to their questions online, by themselves. Many people might wish to skip over the direct customer to representative interaction. In these cases, having a solid knowledge base may be incredibly beneficial to your overall customer success and satisfaction.

Zoomin can help you create both a reliable knowledge base access and a way to analyze data gained from customer interactions.

Customer Service Responsibilities

There are many customer service responsibilities that a customer support team and company might need to be aware of in order to provide the best customer care they can.

The customer service responsibilities list includes the key responsibilities of customer service such as maintaining stable and solid relationships between the customer and the company. This might mean handling any questions or concerns with haste and professionalism. The attitude of the representative may also make or break the quality of the customer experience.

One typical customer service responsibility is having to receive or place customer service phone calls. While these calls may be fraught with complaints, a customer service representative generally needs to be able to adapt and deal with resolving such problems.

Having a good knowledge base for customer support can be vital in helping customers receive quality customer service. A platform like Zoomin can help your company representatives and customers find answers to their questions and problems with ease. By reducing drastically the time it takes to troubleshoot or answer certain questions about products and services, your customer service representatives can have an easier time helping customers, and your customers can enjoy better service.

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