Resources

 

How Product Documentation Improves Customer Self-Service & Elevates the Customer Experience

Until recently, self-service was viewed as an option that enhanced customers’ post-sale experience, and was perceived by companies as a competitive advantage to promote in their marketing. However, in today’s business landscapes, a growing number of customers are no longer merely appreciating self-service: they’re insisting on it. Download this eBook and learn about how to leverage your product documentation to improve customer self-service.

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E-book
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Why Not Wiki

Wikis: what was built as a lightweight collaborative database, has now found its way onto the business landscape in organizations of all sizes. Download this eBook and learn some of the challenges that have erupted in organizations that have attempted — to deploy wikis in a product documentation context.

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E-book
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The New Definition of Product Content to Attract Engage and Convert Users

Product content must be impressive, engaging, relevant. It also must be consistent as it is the glue that holds it all together across all customer touchpoints. Download this eBook and learn how to attract, convert and engage users with your product content.

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E-book
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Zoomin solution brief

Learn more about how Zoomin can deliver your content to your customers across all touchpoints quickly, easily and precisely. Drive enterprise-grade product delivery by ingesting, tagging and indexing any amount of structured or unstructured content.

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Jive Case Study

Download the Jive case study and learn how Zoomin helps Jive add the power of documentation to their own Jive community. Members benefit from an enhanced customer experience with product content.

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case study
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Zoomin IoT

Download the solution brief and learn about Zoomin IoT, a powerful platform for the mobile delivery of support workflows. Zoomin IoT is designed for troubleshooting, installation and configuration tasks. Solve support cases at the source, keeping customers happy while saving resources.

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Solution brief
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