Radically reduce support inquiries by transforming your complex product information library into an intuitive self-serve experience.
83% of customers want to resolve product issues independently, with only 6% preferring to contact support as soon as they encounter one.
Yet outdated, inconsistent and unreliable content experiences are killing your customers’ confidence and ability to self-serve. In fact, customers say it takes around 7 minutes to find an answer. In a world where any answer in the universe can be found in under a second, 7 minutes is an eternity.
When customers can’t easily find the information they need, this creates frustrated customers, demoralized support teams and higher support costs.
Zoomin helps you create a digital-first support culture by delivering fast, intuitive and frustration-free content experiences in your support site, community and agent portal.
By providing a unified, personalized view across your entire content base at every channel, customers have the confidence to answer their own questions and use your support teams only when they really need them.
…because customers don’t want to burden your support team any more than you do!
What’s incredible about this project is that it started as a way to help customers self-serve, but it has grown to become an enterprise resource that directly supports the efforts of the marketing, support, community, and R&D departments.
Your team is too valuable to be wasting time answering basic, avoidable questions. Create a self-service-first culture that empowers customers to resolve issues and eliminate unnecessary product questions from your support pipeline to cut costs in half.
Give you support team an intuitive, unified view of all your content so they can proactively offer fast, personalized and relevant support that gets customers on their way.
Create a data-driven content strategy by understanding how users interact with your content, what they’re searching for, and what they’re struggling to find.
Turn your customers and teams into powerhouses of knowledge.
Onboarding is simple and painless. You’ll be live within days of signing up.