Salesforce Community Cloud is a powerful and versatile platform for building an online community. But there's one gap in the experience that can make it difficult for customers to find answers on their own, leading to costly live support interactions.
So how can you transform your Salesforce community into an effective self-service tool and true case-deflection machine?
Download this eBook to learn:
• The biggest shortcoming of most online communities
• How to incorporate full-fidelity documentation into your community
• How to dramatically increase customer self-service
• 3 key metrics for measuring and optimizing case deflection