How Imperva Reduced Documentation-Related Support Tickets By 40%

Imperva, an award-winning leader in cybersecurity, had been delivering their online help through colossal and hard-to-navigate PDF files.

This outdated knowledge experience meant that customers had to invest significant effort and time to find product information, leaving many of them frustrated and eventually turning to live support.

Read on to learn how Imperva created a scalable, unified and personalized content experience that not only reduced documentation-related support tickets by 40%, but also supported other key business KPIs.


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