How Workfront Boosted Customer Experience And Team Productivity With Zoomin For Salesforce

When Workfront set out to enable customers to learn about their products independently and self-serve successfully, they made their online community the centerpiece of this strategy.

The challenge was finding a way to bring their rich user guidance, which was authored in MadCap Flare, into their Salesforce Community. It needed to be done in an efficient way that also preserved the structure, look and feel of their documentation, while supporting localization and providing a top-notch user experience.

In this success story, you'll find out how Workfront turned their community into a powerful self-service center that helps customers easily and intuitively find the answers they need, and also automated and optimized their publishing workflows to reduce time-to-publish by an astonishing 77%.