Choose the best product knowledge tool

Align content journeys with your customers’ experience

Zoomin improves knowledge management frameworks for enterprises with complex products

Zoomin unifies knowledge from multiple sources, so you can provide your customers with intuitive answers to product queries no matter where they are

Knowledge Management Tool

A common question that people may ask is “what are knowledge management tools?” To put it simply, a knowledge management tool is used to share information both internally and externally by an organization. Knowledge tools include everything from customer relationship systems to knowledge bases. For instance, if you have ever utilized a website’s FAQ section, then you have tapped into a kind of knowledge management tool. The purpose of knowledge management itself is to ensure that the information pertaining to your company is effectively organized in an accessible way. Companies implement knowledge management tools so that people can easily find answers on their own.

Zoomin is a platform designed to help companies create data-driven, intuitive product content experiences that can be used in conjunction with knowledge management. Zoomin improves the customer experience for enterprise companies with complex products and empowers customers to not only resolve their questions independently, but also discover new, valuable ways to use products, thereby establishing a new standard in enterprise user experience.

With the Zoomin platform you can publish consistent information about your product, even as that information evolves over time. Zoomin can also help you analyze the current customer experience and improve the way customers learn about your product, enhancing the overall customer experience. With over 133 million live answers served, Zoomin is trusted by amazing brands worldwide, including Forescout, Workfront, and Imperva. Zoomin allows users to create stellar product content experiences that make it easy for customers to adopt and resolve product issues independently with personalized product answers everywhere.

The Zoomin platform is powered by actionable insights, enabling users to analyze their content performance to unveil blind spots in the customer journey and work to continuously improve how customers self-serve. Using Zoomin, you can develop exceptional content experiences that create enterprise-wide impact.

Knowledge Management Process

The application of knowledge management can take many forms, but the important thing to remember is that employees and customers alike generally appreciate being able to find solutions on their own as much as possible—this is why knowledge management systems exist in the first place. Knowledge management involves capturing, storing, and sharing information, and this can be done in several different ways. Most commonly, knowledge management operates through self-serve portals, knowledge bases, and learning management systems.

Zoomin allows users to improve their knowledge management process. You can connect to the tools and formats you already use to ingest all your company’s technical content, as well as proactively offer personalized product answers that are specifically tailored to the unique needs of each customer. In addition, users are able to surface their content within an intuitive, unified experience at every customer channel and optimize the self-service experience with unique insights into how customers are seeking help.

With Zoomin you can reduce costs, boost satisfaction, and ease adoption. Your radically improved product content experience can set you on the path to success. All of these tools and features can not only help your knowledge management process run smoother and more effectively, but allow customers to seek help and receive answers on a deeper level.

Types of Knowledge Management

There are different types of knowledge management, as well as knowledge management tools examples. For instance, personal knowledge management tools allow users to gather and manage knowledge related to their daily activities and the way in which these activities support their work processes. A knowledge management tools open source platform acts as a self-service digital repository of information relevant to an organization. Open source knowledge management software makes it possible for anyone to add or modify content, making it a great option for businesses that prioritize collaboration and information-sharing as part of their work process. These knowledge management tool examples illustrate the variety—and significance—of knowledge management.

Zoomin provides resources, including insights and lessons learned from industry leaders, to help users develop the best content possible. Here, you can access webinars and events, ebooks and success stories, and more. Resources such as these can be incredibly useful for most knowledge management systems. Employees and customers can benefit from being able to view information in an engaging format. By making your information fun and accessible, you can convey knowledge in a better way.

Content experiences matter

Deliver a self-service experience customers will love you for

of the time customers looking to self-serve find irrelevant or outdated content
of support cases can be deflected by better content experiences, say customers
of users say content frustration would lead them to switch brands

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List of Knowledge Management Tools

The best knowledge management tools for your business should closely align with your business objectives and make it easy for users to access what they need in a timely fashion. While there are several different types of knowledge management tools, trying to narrow them down to find the right fit for your company can be challenging. For example, is collaboration-focused and may be a good fit for businesses that encourage this type of work style. Document 360 is great for managing and publishing self-service knowledge bases, and the HelpJuice tool allows for in-depth customization. To get a broader look at what tools are available, you might consider browsing a list of knowledge management tools.

Zoomin integrates with a number of content partners, offering a variety of flexible integrations so that teams can continue working with the tools and workflows they love. Zoomin’s integrations allow users to create and manage content using their preferred tools and formats and easily publish it to any Zoomin touchpoint with the platform’s out-of-the-box integrations. Some of Zoomin’s content authoring and management partners include Heretto, Paligo, and RWS. Oftentimes, knowledge management tools are best utilized through platform integrations, which means Zoomin’s integrations can be useful for companies looking to expand their resources.

Knowledge Management Tools and Techniques

Knowledge management tools and techniques vary, depending on what you plan on using them for and what you’re ultimately hoping to accomplish with your knowledge base. These tools and techniques can be demonstrated through a knowledge management tools and techniques PPT file, making it easy for viewers to see exactly how each item works and how each strategy can be implemented for maximum success. Internal knowledge management tools are great for communicating information to your team and others within your organization.

Zoomin helps users foster a digital-first support culture. You can radically reduce support inquiries by transforming your complex product info library into a self-serve experience. Support teams are often under extreme pressure to provide timely, accurate information, but as products evolve, they start wasting time answering the same questions over and over again. In fact, with support costs continually rising and 86% of users preferring to self-serve, there has never been a better time to introduce better knowledge management tools and techniques so that customers can receive the help they need without having to wait online for live support all day.

Importance of Knowledge Management Tools

The importance of knowledge management tools cannot be overstated. Browsing knowledge management statistics can give you an idea of how important it is to provide a space wherein users can easily find the information they need. Good content supplies the foundation upon which great knowledge management tools are built. This is evident by the fact that 52% of support cases can be avoided through quality content experiences. One of the best ways, then, to reap the benefits of knowledge management or the benefits of knowledge management tools specifically is through good content.

By utilizing the Zoomin platform you can avoid making customers work hard to find answers. You can create seamless digital journeys with personalized product answers that guide customers along the way. No customer has ever said, “I just love to CTRL+F my way through a 300-page PDF!” This is why it’s important to phase out old content and update your website with new, improved ways for them to access knowledge sources. If you don’t work to fix your product content experience, your customer journey will remain broken, thus alienating customers and costing your business in the long run.

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