RSA: How Zoomin for Jive Revolutionized the Delivery of Our Content to the Community
Learn how RSA has benefited from Zoomin for Jive and revolutionized the way content is published and consumed by their user community. With Zoomin for Jive, RSA optimized the delivery of support content and shifted from tedious PDF books to dynamic nuggets of content—with the goal of increased customer engagement, improved content quality, and reduced support costs. RSA now employs a complete single-source publishing chain of topic-based documentation, transforming massive publications into a dynamic and interactive experience for the community’s knowledge-seekers.
Watch Kevin Kyle and Andrea Taylor talk at Jive World about the shift away from the supply of static and rigid PDF books to a world that allows community users to quickly find the information they need with Zoomin.