Zoomin at JiveWorld 2016
JiveWorld 16 March 14-16, 2016, Las Vegas
Get ready for the best modern communication and collaboration conference of the year! JiveWorld connects top thought leaders, customer experts and developers for three days of knowledge sharing and networking. Discover ways to showcase your company culture to empower a new modern workstyle and master new paths to authentic community engagement.
On Wednesday March 16th at 1:00-2:00 pm, join Andrea Taylor and Kevin Kyle to learn how RSA powers their social conversation with technical content using Zoomin forJive. Connecting the organizational knowledge silos, RSA brings topic-based documentation into the social community, rather than sending community members to search through external resources. RSA now employs a complete single-source publishing chain of topic-based documentation, transforming massive publications into a dynamic and interactive experience for the community’s knowledge-seekers. Understand how you too can unleash the power of under-utilized documentation assets to help increase community user satisfaction and reduce support costs.
Andrea Taylor is Consulting Technical Content Developer at RSA, The Security Division of EMC. Her current projects include creating mobile app content, helping her team create Jive-able content, and improving usability of products and content. Andrea has been a content developer for 17 years, primarily for networking and security products. She has a passion for improving the user experience, not only by creating content but also by simplifying design and workflow.
Kevin Kyle is a Senior Manager of User Experience and Technical Publications at RSA, The Security Division of EMC. He has been with RSA for 15 years and leads a team of Technical Content Developers and User Experience Designers creating mobile and browser-based applications. Kevin’s interests lie in making user interfaces that are easy to use and making technical content that is easy for his organization to manage and easy for customers to find.