Zoomin at STC 2016
STC Technical Communication Summit, May 15-18, Anaheim, California
Zoomin is looking forward to exhibiting and presenting at the upcoming STC in Anaheim. On Monday May 16th at 1:00 PM PST, Hannan Saltzman, VP Product Management, will be presenting along with Director of Information Experience at Ping Identity, Megan Gilhooly. In this session, titled The Ping Identity Story: Enhancing Customer Experience through Dynamic Content Publishing, Saltzman explores how companies can deliver personalized and consistent product documentation across all customer touchpoints to include web search, documentation portals, support knowledge bases, contact centers, and social customer communities while providing a cohesive and consistent user experience. Gilhooly will provide real-life insights based on her experience in managing, developing and designing a unique and goal-driven customer content experience at Ping Identity with Zoomin’s software.
On Tuesday May 17th at 2:15 PM PST, Joe Gelb, Zoomin President will lead a session titled Seek and You Will Find: Taxonomy & Delivery. Gelb will deep dive into what we can do to help our customers sort through the sea of information made available to them. He will discuss the importance of a corporate taxonomy, outline the process for defining and testing it, and demonstrate its crucial role within dynamic publishing platforms, delivering focused content across all customer touchpoints.