Hannan has served in various executive R&D and Product positions, focused on defining and building market leading enterprise products. In his last role, Hannan served as a Senior Product Manager at NICE Systems, helping large financial institutions identify compliance risks in mass amounts of unstructured customer communications by applying speech, text and transactional analytics. Prior to that, Hannan led NICE’s Situation Management solution to a global market leader position while helping enterprises improve operations with optimized knowledge delivery and response workflows. At Zoomin, Hannan and his team develop innovative products that help organizations reduce customer effort by providing personalized and consistent product information across customer touchpoints.