Resources

 

How Workfront Boosted Customer Experience and Team Productivity With Zoomin for Salesforce

Discover how Workfront, a work-management application platform, transformed their Salesforce community into a powerful self-service resource – enabling customers to easily and intuitively find the product answers they need, and allowing them to reduce time-to-publish by an astonishing 77%.

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Success Story
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How a Global Financial Services Company Turned Its Documentation Into a Superior Content Experience

Find out how an industry leader consolidated three legacy documentation sites into a single, modern, personalized and up-to-date technical resource center – dramatically improving the customer experience and streamlining their content operations.

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Success Story
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5 Common Tech Writers Disorders and How to Cure Them

It’s not easy being a tech writer. With so many people counting on you for critical information, all that responsibility can take its toll. Fortunately, your content therapists at Zoomin have identified 5 common afflictions and the cutting-edge techniques to help you treat them.

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Tip Sheet
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3 Strategies for Maximizing Case Deflection in your Salesforce Community

How can you ensure customers in your Salesforce community can easily find the answers they need? This eBook shows how to leverage your existing user guidance to drive self-service success, and reveals the metrics you should be tracking in order to measure and optimize case deflection.

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E-book
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Adapting Your Digital Transformation to a New Business Reality: How to leverage product content for enterprise-wide impact

Putting technical product content within easy reach of your customers is a powerful, proven way to drive effective digital transformation. This eBook offers 6 concrete ways to create a world-class content experience throughout the course of the customer journey.

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E-book
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Retaining Customers in Times of Crisis: How effortless self-service can help you survive and thrive in today’s uncertain business climate

The companies that emerge stronger from the current economic crisis will be those that are able to maintain operational efficiency while keeping customers happy. This whitepaper shows how empowering customers with effortless self-service can help you drive greater customer satisfaction and reduce churn.

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Whitepaper
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How Imperva reduced documentation-related support tickets by 40%

This success story explains how award-winning cybersecurity leader Imperva transformed the way customers experience their content, resulting in a surge of web traffic, new leads and deflection of cases related to documentation.

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Success Story
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[Infographic] How Imperva reduced documentation-related support tickets by 40%

This infographic shows how award-winning cybersecurity leader Imperva transformed the way customers experience their content, resulting in a surge of web traffic, new leads and deflection of cases related to documentation.

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Infographic
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Product Content: The Missing Piece In Your Marketing Strategy

There’s a hidden resource you can use to attract high-quality traffic, drive sales, and increase the value of your existing customers. It’s called product content. Download this eBook to learn how to turn this existing content into a strategic business asset.

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E-book
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Why Not Wiki

Wikis: what was built as a lightweight collaborative database, has now found its way onto the business landscape in organizations of all sizes. Download this eBook and learn some of the challenges that have erupted in organizations that have attempted — to deploy wikis in a product documentation context.

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E-book
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4 Things to Consider When Planning for Dynamic Content

Dynamic content provides customers with easy access to relevant information. Read this tip sheet to learn about important factors to consider when making the move to dynamic product content.

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Tip Sheet
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3 Ways that Marketing Can Benefit from Product Content

Learn how you can leverage your valuable product content and utilize it as part of your marketing efforts in just three simple ways.

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Tip Sheet
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4 Best Practices for Your Social Help Center

Collaboration and social communities are often an important part of today’s organizations. Download this guide to learn how you can take your customer community to the next level and engage customers while answering their most pressing support questions.

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Tip Sheet
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Zoomin Brochure

Zoomin unifes all your content and delivers a personalized experience wherever your users want answers – like in your documentation portal, service cloud, community, and in your product. Learn more about our solutions and why global enterprises choose Zoomin.

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Brochure
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