Resources

 

How Product Documentation Improves Customer Self-Service & Elevates the Customer Experience

Until recently, self-service was viewed as an option that enhanced customers’ post-sale experience, and was perceived by companies as a competitive advantage to promote in their marketing. However, in today’s business landscapes, a growing number of customers are no longer merely appreciating self-service: they’re insisting on it. Download this eBook and learn about how to leverage your product documentation to improve customer self-service.

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Why Not Wiki

Wikis: what was built as a lightweight collaborative database, has now found its way onto the business landscape in organizations of all sizes. Download this eBook and learn some of the challenges that have erupted in organizations that have attempted — to deploy wikis in a product documentation context.

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The New Definition of Product Content to Attract Engage and Convert Users

Product content must be impressive, engaging, relevant. It also must be consistent as it is the glue that holds it all together across all customer touchpoints. Download this eBook and learn how to attract, convert and engage users with your product content.

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Zoomin solution brief

Learn more about how Zoomin can deliver your content to your customers across all touchpoints quickly, easily and precisely. Drive enterprise-grade product delivery by ingesting, tagging and indexing any amount of structured or unstructured content.

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Jive Case Study

Download the Jive case study and learn how Zoomin helps Jive add the power of documentation to their own Jive community. Members benefit from an enhanced customer experience with product content.

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Zoomin Docs

Learn more about how Zoomin Docs extends the reach of your product knowledge and provides one central portal for all documentation and support content. Provide immediate and precise answers at all stages of the customer journey.

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Zoomin for Jive®

Download the solution brief and learn more about providing customers with easy access to relevant product content within your customer community. Leverage your product documentation to increase brand loyalty while enhancing the customer experience.

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Zoomin for Salesforce Sales

With Zoomin Salesforce for Sales, automatically recommend relevant product information based on prospects’ interests, challenges and roles. Download the solution brief and learn how you can enable sales engineers to access and easily share the precise product information that prospects need.

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Zoomin for Salesforce Service

Zoomin for Salesforce Service delivers your product documentation to your support specialists within their Salesforce console. Download the solution brief and learn how you can empower support personnel by instantly directing them to the product content that best matches the current support case.

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Zoomin IoT

Download the solution brief and learn about Zoomin IoT, a powerful platform for the mobile delivery of support workflows. Zoomin IoT is designed for troubleshooting, installation and configuration tasks. Solve support cases at the source, keeping customers happy while saving resources.

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How Visionary Companies are Using Product Documentation to Optimize Touchpoints & Enhance the Customer Experience

In the era of the customer experience, learn how you can improve your customers’ journey by leveraging your product content and a multi-touchpoint approach. Gain insights on enabling your customers to have meaningful interactions with your brand across all channels and phases from the education and research phase to product evaluation and support.

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Increasing the Value of your Organization’s Content: The Knowledge Value Maturity Model

With the amount of organizational information on the rise, companies are looking to leverage their corporate knowledge for improved customer engagement, employee efficiency and support needs. Download this eBook and learn how to optimize business processes, improve content strategies and maximize the value of your product content.

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Apptio Case Study

Download the case study and learn how Apptio achieves social product documentation with Zoomin for Jive. With Zoomin for Jive®, what was previously an insurmountable task – publishing new product content to the Jive® community – has become a seamless part of content creation. Now Apptio can share all important product content with Apptio’s customer community.

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Invidi Case Study

Learn how Invidi Technologies, the leader in personalized television advertising, engages customers with targeted information delivery on the Zoomin Docs platform. Invidi selected Zoomin Docs to create a single common platform for product content delivery. Zoomin Docs delivers highly relevant content and revolutionizes the customer experience with personalized views and documentation options.

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3 Steps to Bring SMEs into Your Content Workflow

Involving and receiving feedback from your SMEs on your product documentation is one of the most important steps in getting up-to-date, accurate and optimized product information. This guide will help you increase their engagement and involvement tremendously.

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3 Ways that Marketing Can Benefit from Product Content

Learn how you can leverage your valuable product content and utilize it as part of your marketing efforts in just three simple ways.

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4 Best Practices for Your Social Help Center

Collaboration and social communities are often an important part of today’s organizations. Download this guide to learn how you can take your customer community to the next level and engage customers while answering their most pressing support questions.

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4 Key Aspects of Multi-Touchpoint Publishing

Customers no longer access your company’s information through a single touchpoint. On average, today’s users access an average of seven different touchpoints. Learn how to prepare for the world of multi-touchpoint dynamic publishing.

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4 Things to Consider When Planning for Dynamic Content

Dynamic content provides customers with easy access to relevant information. Read this tip sheet to learn about important factors to consider when making the move to dynamic product content.

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