Resources

 

Product Content: The Missing Piece In Your Marketing Strategy

There’s a hidden resource you can use to attract high-quality traffic, drive sales, and increase the value of your existing customers. It’s called product content. Download this eBook to learn how to turn this existing content into a strategic business asset.

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E-book
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Why Not Wiki

Wikis: what was built as a lightweight collaborative database, has now found its way onto the business landscape in organizations of all sizes. Download this eBook and learn some of the challenges that have erupted in organizations that have attempted — to deploy wikis in a product documentation context.

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E-book
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Zoomin Documentation Portal

Learn how Zoomin Docs extends the reach of your product knowledge. Provide one portal for all your documentation and support content so customers, employees, partners and support agents get the personalized Product Answers they need, precisely where and when they need them.

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Solution brief
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Zoomin In-Product

Zoomin In-Product helps you deliver a superior user experience by embedding existing technical documentation directly into your web-based product. This enables you to improve self-service, reduce churn, and increase customer satisfaction by providing relevant support right when and where it’s needed.

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Zoomin for ServiceNow

Zoomin maximizes your ServiceNow investment by seamlessly integrating existing product documentation into the support experience. That way, customers, employees and partners can get the Product Answers they need, right within their ServiceNow workflow.

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Solution brief
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Zoomin for Salesforce Service Cloud

Zoomin for Salesforce Service Cloud delivers your product documentation to your support agents right within their Salesforce console. Learn how you can empower support agents by instantly directing them to the product content that best matches the current support case.

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Solution brief
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Zoomin for Salesforce Community Cloud

Zoomin transforms your community into a one-stop-shop for product content, so customers can get the answers they need without leaving your Salesforce. Improve customer satisfaction, reduce support costs, and enable community managers and support specialists to easily respond to customer queries.

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Solution brief
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4 Things to Consider When Planning for Dynamic Content

Dynamic content provides customers with easy access to relevant information. Read this tip sheet to learn about important factors to consider when making the move to dynamic product content.

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Tip Sheet
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3 Ways that Marketing Can Benefit from Product Content

Learn how you can leverage your valuable product content and utilize it as part of your marketing efforts in just three simple ways.

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Tip Sheet
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4 Best Practices for Your Social Help Center

Collaboration and social communities are often an important part of today’s organizations. Download this guide to learn how you can take your customer community to the next level and engage customers while answering their most pressing support questions.

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Tip Sheet
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Zoomin