It’s not easy being a tech writer. With so many people counting on you for critical information, all that responsibility can take its toll. Fortunately, your content therapists at Zoomin have identified 5 common afflictions and the cutting-edge techniques to help you treat them.
How can you ensure customers in your Salesforce community can easily find the answers they need? This eBook shows how to leverage your existing user guidance to drive self-service success, and reveals the metrics you should be tracking in order to measure and optimize case deflection.
Putting technical product content within easy reach of your customers is a powerful, proven way to drive effective digital transformation. This eBook offers 6 concrete ways to create a world-class content experience throughout the course of the customer journey.
The companies that emerge stronger from the current economic crisis will be those that are able to maintain operational efficiency while keeping customers happy. This whitepaper shows how empowering customers with effortless self-service can help you drive greater customer satisfaction and reduce churn.
This success story explains how award-winning cybersecurity leader Imperva transformed the way customers experience their content, resulting in a surge of web traffic, new leads and deflection of cases related to documentation.
This infographic shows how award-winning cybersecurity leader Imperva transformed the way customers experience their content, resulting in a surge of web traffic, new leads and deflection of cases related to documentation.
This success story shows how a global financial services provider unified multiple content silos and transformed them into a consistent, personalized and consistent user experience.
There’s a hidden resource you can use to attract high-quality traffic, drive sales, and increase the value of your existing customers. It’s called product content. Download this eBook to learn how to turn this existing content into a strategic business asset.
Wikis: what was built as a lightweight collaborative database, has now found its way onto the business landscape in organizations of all sizes. Download this eBook and learn some of the challenges that have erupted in organizations that have attempted — to deploy wikis in a product documentation context.
Zoomin unifes all your content and delivers a personalized experience wherever your users want answers – like in your documentation portal, service cloud, community, and in your product. Learn more about our solutions and why global enterprises choose Zoomin.
Transform your technical product content into a next-generation user experience with a Zoomin-powered documentation portal. Connect to any content source regardless of format or authoring tool, and provide personalized Product Answers to customers, employees and support agents.
Zoomin turns Salesforce into a powerful self-service tool by seamlessly integrating documentation into your Community Cloud and Service Cloud – so customers and employees people can find the answers they need without leaving your Salesforce.
Zoomin maximizes your ServiceNow investment by seamlessly integrating existing product documentation into your Service Portal – so customers can easily find answers, and agents can provide excellent support, without leaving their support workflow.
Zoomin In-Product helps you deliver a superior user experience by embedding existing technical documentation directly into your web-based product. Keep users engaged and improve customer self-service by providing relevant and personalized answers right where they’re needed.
Dynamic content provides customers with easy access to relevant information. Read this tip sheet to learn about important factors to consider when making the move to dynamic product content.
Learn how you can leverage your valuable product content and utilize it as part of your marketing efforts in just three simple ways.
Collaboration and social communities are often an important part of today’s organizations. Download this guide to learn how you can take your customer community to the next level and engage customers while answering their most pressing support questions.
