Resources

Customers and CX/CS leaders say >50% of support inquiries could be resolved by self-service. Learn about the enterprise impact of content experiences in Frost & Sullivan’s latest research.

This infographic, based on the latest Frost & Sullivan research, shows the many ways in which having a great content experience impacts your business.

Your content is more powerful than you think. This eBook reveals the six key components for creating a content experience that empowers customers to learn about your product, successfully onboard and adopt it, and solve issues independently instead of relying on your support team or CSMs.

How can you provide intuitive self-service experiences that drive customer satisfaction, loyalty and success? Download this eBook to learn 5 key components of effective self-service, along with examples and relevant business impacts.

In the garden that is your business, customers may take root and flourish, while others languish and wither away. So how can your cultivate capable, independent and successful customers? This eBook reveals six strategies that will help you create effortless self-service experiences that reduce churn, empower your customers, and increase their long-term value to your business.

The success and satisfaction of your customers ultimately depends on their ability to understand and use your product. In this short eBook, you’ll learn how knowledge orchestration eliminates key friction points in the customer journey and enables ongoing success.

Before you make a build vs. buy decision for your product content delivery solution, make sure you understand all of the requirements for the long term. This eBook shares key considerations and questions you must ask yourself in order to decide how to proceed.

The success of your product depends on how well customers can use it. Learn how to create a product content experience that enables adoption, reduces churn and grows revenue.

Discover how Workfront, a work-management application platform, transformed their Salesforce community into a powerful self-service resource – enabling customers to easily and intuitively find the product answers they need, and allowing them to reduce time-to-publish by an astonishing 77%.

Find out how an industry leader consolidated three legacy documentation sites into a single, modern, personalized and up-to-date technical resource center – dramatically improving the customer experience and streamlining their content operations.

It’s not easy being a tech writer. With so many people counting on you for critical information, all that responsibility can take its toll. Fortunately, your content therapists at Zoomin have identified 5 common afflictions and the cutting-edge techniques to help you treat them.

How can you ensure customers in your Salesforce community can easily find the answers they need? This eBook shows how to leverage your existing user guidance to drive self-service success, and reveals the metrics you should be tracking in order to measure and optimize case deflection.

Putting technical product content within easy reach of your customers is a powerful, proven way to drive effective digital transformation. This eBook offers 6 concrete ways to create a world-class content experience throughout the course of the customer journey.

The companies that emerge stronger from the current economic crisis will be those that are able to maintain operational efficiency while keeping customers happy. This whitepaper shows how empowering customers with effortless self-service can help you drive greater customer satisfaction and reduce churn.

This success story explains how award-winning cybersecurity leader Imperva transformed the way customers experience their content, resulting in a surge of web traffic, new leads and deflection of cases related to documentation.

This infographic shows how award-winning cybersecurity leader Imperva transformed the way customers experience their content, resulting in a surge of web traffic, new leads and deflection of cases related to documentation.

There’s a hidden resource you can use to attract high-quality traffic, drive sales, and increase the value of your existing customers. It’s called product content. Download this eBook to learn how to turn this existing content into a strategic business asset.

Learn how creating intuitive self-service experiences can help your organization boost customer satisfaction, drive product adoption and resolve support cases more quickly – or before they even happen.

Wikis: what was built as a lightweight collaborative database, has now found its way onto the business landscape in organizations of all sizes. Download this eBook and learn some of the challenges that have erupted in organizations that have attempted — to deploy wikis in a product documentation context.

Dynamic content provides customers with easy access to relevant information. Read this tip sheet to learn about important factors to consider when making the move to dynamic product content.

Learn how you can leverage your valuable product content and utilize it as part of your marketing efforts in just three simple ways.

Collaboration and social communities are often an important part of today’s organizations. Download this guide to learn how you can take your customer community to the next level and engage customers while answering their most pressing support questions.

Zoomin unifes all your content and delivers a personalized experience wherever your users want answers – like in your documentation portal, service cloud, community, and in your product. Learn more about our solutions and why global enterprises choose Zoomin.