Leveraging your technical product content is a powerful and proven way to drive effective digital transformation. This eBook explains the benefits of putting such content at the center of your digital transformation, and lays out 6 concrete ways to create a world-class content experience throughout the customer journey.
The companies that emerge stronger from the current economic crisis will be those that are able to maintain operational efficiency while keeping customers happy. This whitepaper shows how empowering customers with effortless self-service can help you drive greater customer satisfaction and reduce churn.
This success story explains how award-winning cybersecurity leader Imperva transformed the way customers experience their content, resulting in a surge of web traffic, new leads and deflection of cases related to documentation.
There’s a hidden resource you can use to attract high-quality traffic, drive sales, and increase the value of your existing customers. It’s called product content. Download this eBook to learn how to turn this existing content into a strategic business asset.
Wikis: what was built as a lightweight collaborative database, has now found its way onto the business landscape in organizations of all sizes. Download this eBook and learn some of the challenges that have erupted in organizations that have attempted — to deploy wikis in a product documentation context.
Transform your technical product content into a next-generation user experience with a Zoomin-powered documentation portal. Connect to any content source regardless of format or authoring tool, and provide personalized Product Answers to customers, employees and support agents.
Zoomin turns Salesforce into a powerful self-service tool by seamlessly integrating documentation into your Community Cloud and Service Cloud – so customers and employees people can find the answers they need without leaving your Salesforce.
Zoomin maximizes your ServiceNow investment by seamlessly integrating existing product documentation into your Service Portal – so customers can easily find answers, and agents can provide excellent support, without leaving their support workflow.
Zoomin In-Product helps you deliver a superior user experience by embedding existing technical documentation directly into your web-based product. Keep users engaged and improve customer self-service by providing relevant and personalized answers right where they’re needed.
Dynamic content provides customers with easy access to relevant information. Read this tip sheet to learn about important factors to consider when making the move to dynamic product content.
Learn how you can leverage your valuable product content and utilize it as part of your marketing efforts in just three simple ways.
Collaboration and social communities are often an important part of today’s organizations. Download this guide to learn how you can take your customer community to the next level and engage customers while answering their most pressing support questions.
