The Zoomin Blog

Tag Archives: Customer community

  1. When Kevin Kyle and Andrea Taylor of RSA, the security division of EMC, went on stage on Wednesday at JiveWorld16,
  2. While the idea of customer communities isn’t new, they’ve migrated in recent years from the brick and mortar confines of club rooms and convention halls, to the virtual landscape of social media platforms and corporate websites. And while this shift has led to some welcome changes – for example, it’s much easier and far less costly to reach customers through a post, tweet or email – it has also triggered some unexpected problems.

Tag Archives: Customer community

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