The Zoomin Blog

Tag Archives: Customer Support

  1. How much is inaccessible documentation costing you per year? Many companies consider the creation of support documentation as a necessary

  2. Support Agents are often the first line of contact for customers. However, they can also be the last line of contact as well – because if some customers don’t get the answers or direction they want or expect, then the relationship can be damaged beyond repair. In addition to being highly stressful to Support Agents and triggering turnover, if left unchecked this dysfunctional touchpoint threatens an organization’s reputation, performance and profitability.

Tag Archives: Customer Support

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