Denise Kadilak, the Senior Manager of Information Architecture at Blackbaud, talks about the company's attempts to fold UX Writing into the technical communication team's responsibilities. You'll discover what happened when the technical communication team took over UX writing tasks, what lessons they learned, and what new skills and tools were needed to ensure success.
Data: Here's what you're missing about the impact of your technical content on your customer experiences
> GET REPORTDiscover the 5 components of a great self-service content experience and how to implement them.
> GET EBOOKHow accessible is your product content? Evaluate your customers' content experience!
> Take test