How to Create Earth-Shattering Customer Experiences in 2021
A virtual panel with Patrick Quinlan (Citrix), Kellie Capote (Gainsight), Brian Sharp (SafetyChain) and Megan Gilhooly (Zoomin)
As customer experience (CX) becomes the leading differentiator for B2B companies, the secret to satisfaction and loyalty lies in customer love, actually.
Just in time for Valentine’s Day, we’ve invited some of the biggest CX leaders to share their intimate thoughts on…
The path to true love: How to Make Digital Experiences Truly Seamless
The Covid-19 pandemic accelerated the urgent need to deliver optimized digital customer experiences in order to meet the new demands of a remote-working world. As remote digital services become the default, brands that don’t invest in creating seamless digital experiences will struggle to remain competitive. Automation, chatbots, digitized contact centers, personalized content and self-serve capabilities are all driving these improved experiences.
Why product communication is the foundation of a great relationship
The knowledge journey is now steering the customer journey. Companies are investing in their knowledge experience to empower customers to easily and remotely adopt and use their products. Best-of-breed CX means designing intuitive, modern and contextual self-service experiences that are catered for each and every journey. How can this reduce your cost-to-serve while increasing CSAT and retention?
When you can’t trust your heart: How to drive intuitive engagement that’s powered by data
Overcoming data silos is critical to creating meaningful, contextually relevant and empathetic interactions. Intuitively interacting with customers means CX leaders must listen for and leverage signals throughout the customer lifecycle. How can we do better? What resources remain woefully underleveraged?