How Taxonomy Powers Knowledge Centers

Establishing a well-defined global taxonomy is a critical step in untangling your content hairball, especially when cross-functional teams are involved and a variety of products to consider. Although a critical challenge, organizing your content can be daunting.

Join Dr. Amanda Patterson, the Technical Communications Manager at Hunter Douglas, and Amy Bowman, Customer Success Manager at Zoomin Software, to learn how the Hunter Douglas content team strives to bring together multiple divisions and products to create a taxonomy that puts the customer first. Amanda will take you through her thought process, talk about what worked and what are the things she’d do differently, and share where Hunter Douglas is today in the journey to classify content, making it as findable and helpful as possible.