How to Work With Subject Matter Experts

We chat with Kat Reierson, Senior Technical Writer at Docusign, to discuss strategies for working with subject matter experts (SMEs). Reierson believes technical writers are most valuable when they serve as knowledge translators — communication pros who work to make information relevant and helpful to those lacking in subject matter expertise. We'll discuss what to do to prepare for a meeting with a subject matter expert, how to capture what you learned during knowledge transfer sessions, the role of shared terminology and communication method preferences, and strategies for catering to the needs of SMEs.