Personalized content is all around us. Google search results are personalized. Online shopping sites offer intelligent recommendations to up-sell the customer with products they might want. Banks, travel services, hotels, newspapers, streaming television networks, and social media feeds — everywhere you look, personalization is the way content is delivered today.
So why is technical documentation still stuck in the Dark Ages, with manuals, chapters, and static text?
During the webinar, Joe and Lawrence explore how we can bring various personalization methodologies in use today into the technical documentation space to offer users recommended and personalized product content. They also explain how some of the world’s fastest growing brands leverage technical product content to improve customer experiences, and ultimately, increase customer satisfaction.