Transform your content into a next-generation user experience

Technical product content is used extensively by customers and employees, but most companies present it within static, outdated and inconsistent experiences. This makes it difficult for people to find the answers they need.

Zoomin solves this problem by unifying your content silos into a personalized and intuitive content experience – leading to happier customers, increased case deflection and greater internal productivity.

One central product content hub

Connect structured and unstructured content stored in any format, and in any application. From guides and manuals to API documentation and support articles, your customers will have one consistent, reliable and easy-to-access place where they can instantly find the product information they need.

Truly personalized product answers

Give each user relevant product information based on their preferences, user profile and active history. Deliver personalized product answers with intuitive search and recommendations that turn everyday customers into knowledgeable and inspired brand advocates.

Powerful search

Highly-tuned full text search capabilities makes it easy for any users to find any product answers in seconds. Personalized search from a single location across content repositories ensures that every user gets all the right answers for their needs, right now.

Enterprise-grade security and access provisioning

Zoomin puts you in control of your content with tight-lock security. Control what each customer, partner or employee can see using flexible permission models. Include security watermarks on sensitive content. Improve security by integrating to your enterprise single-sign-on directory and automate access-rights provisioning using advanced rules.

Capture valuable feedback

Zoomin lets you study and engage your customers, and capture valuable analytics to discover what they need and want. You can easily invite customers to provide feedback, contribute content, and even curate and share their own personalized content collections.

High SEO rankings

By continuously updating your content with the latest best-practices, Zoomin ensures that your content is easily found through search engines like Google and Bing, which also sends your SEO rankings through the roof.

Learn more about Zoomin-powered documentation portals

Key Features

 

Powerful search and filtering

Search across all your documentation and find information faster with features like faceted search, auto-suggestions, search clustering, search preferences and more.

 

Personalized recommendations

Show users the most relevant content and provide proactive recommendations based on their profile, preferences, product version and past activity.

 

Real-time publishing

Changes made within any content source are automatically reflected in your documentation portal.

 

Multiple content sources 

Connect to any content source regardless of format or authoring tool, and deliver all your content within a consistent user interface.

 

Enterprise-grade security 

Flexible permission models allow you to control access to content based on SSO and automated rule-based provisioning.

 

Advanced analytics

By understanding how users interact with your content, what they’re searching for, and what they’re struggling to find, you can create a data-driven content strategy.