Features
One central product content hub
Connect structured and unstructured content stored in any format, and in any application. From guides and manuals to API documentation and support articles, your customers will have one consistent, reliable and easy-to-access place where they can instantly find the product information they need.
Truly personalized product answers
Give each user relevant product information based on their preferences, user profile and active history. Deliver personalized product answers with intuitive search and recommendations that turn everyday customers into knowledgeable and inspired brand advocates.
Powerful search
Highly-tuned full text search capabilities makes it easy for any users to find any product answers in seconds. Personalized search from a single location across content repositories ensures that every user gets all the right answers for their needs, right now.
Enterprise-grade security and access provisioning
Zoomin puts you in control of your content with tight-lock security. Control what each customer, partner or employee can see using flexible permission models. Include security watermarks on sensitive content. Improve security by integrating to your enterprise single-sign-on directory and automate access-rights provisioning using advanced rules.
Capture valuable feedback
Zoomin lets you study and engage your customers, and capture valuable analytics to discover what they need and want. You can easily invite customers to provide feedback, contribute content, and even curate and share their own personalized content collections.
High SEO rankings
By continuously updating your content with the latest best-practices, Zoomin ensures that your content is easily found through search engines like Google and Bing, which also sends your SEO rankings through the roof.
