Ensure that your support agents have all of your content at their fingertips to effectively assist customers and resolve support tickets. Zoomin for Salesforce Service Cloud augments enterprises’ Service Clouds, by providing customer support and product knowledge expertise through one central hub. It allows users to search across all publications, improving the customer experience with targeted content and personalized customer service.

Why Zoomin for Salesforce Service Cloud?

Instantly improve support metrics across the board

In customer support, every second is crucial and is measured. With Zoomin, your agents are provided with personalized recommendations for the most relevant content for the case being handled, integrated directly into their support workflow. Reduce AHT (average handling time), increase the FCR (first call resolution), and boost agent productivity with the Zoomin integration.

Optimize the value of your existing content and technology investments

The answers your agents need are out there – but when your technical content is dispersed across many sources like your knowledge articles, community discussions, and user guides, the answers become difficult to find and utilize. Zoomin allows your organization to optimize the reach and reuse of your existing content by making it available across several touchpoints and provides tools for easy content management. Obtain the most value from your content and investment in Salesforce.

Offer consistent and superior customer experience across every touchpoint

Enable your customers and team to be more productive. Save time and money as you automate the publishing of content across all your touchpoints. Empower your customers by publishing all your product content wherever your customers happen to be.