Ellucian, a leader in the education technology industry, develops software and services that power the essential work of higher education institutions around the globe. When looking to improve their self-service offering for customers, they turned to their product documentation strategy and existing tools and platforms as a place to start. In doing so, they recognized the need to remove friction from the end user search experience, reduce the reliance on customer support to find product answers and become more efficient in terms of how they were managing their content operations.
Listen to the case study to learn how Ellucian partnered with Zoomin to:
Lessons Learned Building Product Content Teams
Unveiling New Research About the Knowledge Experience
How Shiji Turns Product Content into a Strategic Advantage