as easily as they use their favorite products at home.
No matter how phenomenal your products are, customers will always have questions about how to use them.
When customers have questions, whether that’s researching a product before deciding to purchase, using it for the first time, or exploring new features, the number one destination to find answers is in your technical content.
Technical content is everything that helps explain a product -- user manuals, community discussions, knowledge base articles. This “boring” asset that every company has is pure gold - it drives up to 70% of a company's traffic and can make or break customer experience.
We are devoted to setting a new experience standard for how people consume and engage with technical content.
We give end-users of companies like McAfee, Dell, and Docusign a fast, personalized and intuitive experience when they look for product answers. And with every user interaction, they leave behind masses of behavioral data, which we leverage to offer unique insights into who your users are, how they behave and what they need.
Our knowledge orchestration solution automatically ingests, synthesizes, and indexes content from any source and delivers it as an intuitive, effortless experience at every channel. This allows users to consume any piece of information from any source in any digital location within a unified experience.