The Zoomin Platform

A single platform that utilizes all your data

We integrate and enhance diverse data sources, leveraging usage feedback analytics to improve AI applications and drive data insights.
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Enhanced Service
Efficiency

Boosts agent productivity and reduces response times.

Improved Customer
Self-Service

Enhances customer satisfaction by empowering users to solve problems independently.

Optimized AI
Functionality

Maximizes the effectiveness of
AI-driven solutions.

content integrations

Connect any source

Ingest all your knowledge with easy out-of-the-box connectors. We connect to all your authoring tools, content management systems, and publishing platforms.

Paligo

Swagger

Confluence

Markdown

Dita

Flare

Robohelp

WebWorks

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The Zoomin platform flow

Consolidate

Ingest all your knowledge with easy out-of-the-box connectors. Normalize and standardize all your content in a consistent schema.

Process

Content is tagged, indexed, personalized, and securely accessed in your applications.

Deliver

Deliver product answers with an intuitive self-service experience anywhere your users are.

Zoomin Analytics

Actionable
content analytics

Analyze your content performance, unveil blind spots in your customer journey and continuously improve how customers self-serve with Zoomin Analytics.
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Many more users are accessing the documentation and engaging with it after the latest upgrades and enhancements. Increased documentation visibility and engagement and GPT and case deflection are big wins.
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Zoomin Api

Headless solution
for all your applications

Get a developer API that enables secure access to platform features for easy integration into new and existing applications. This API-centric approach empowers developers to efficiently utilize the service and expand integration capabilities, ensuring a personalized user experience.
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Frequently asked questions

What are some key features of the Zoomin Platform for technical documentation teams?
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The Zoomin Platform aggregates and distributes content across various applications using the Zoomin API. It offers robust search capabilities enhanced with AI, SEO solutions, content engagement features, search results versioning, and semantic tagging for organized and easily searchable content.
How does the Zoomin API enable integration with new and existing applications?
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The Zoomin API allows developers to invoke platform functionality over secure API calls, making it a headless solution. Developers can easily integrate Zoomin Docs functionality into new and existing applications using the provided developer API.
What benefits does Zoomin offer for content integration?
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Zoomin provides out-of-the-box connectors to ingest knowledge from various authoring tools, content management systems, and publishing platforms. These connectors allow for the normalization and standardization of content in a consistent schema, automated or on-demand uploading, and ensure content accessibility based on permissions.
How does Zoomin ensure content findability and accessibility for users?
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Zoomin offers features such as site and publication indexing, user management, and permissions based on role-based access to keep content findable and accessible within the product ecosystem. Additionally, the platform provides a rich, modern content consumption and search experience for users once content is uploaded.

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