Powering Global Brands
The Zoomin Difference
Personalize
Leverage AI to provide targeted and personalized answers, delivering the right content to the right customer.
Engage
Empower users to contribute content and participate in the conversation while receiving highly relevant content recommendations.
Improve
Get in-depth insights about user behavior and content usage, and identify opportunities for content improvement.
Zoomin helped us make our content timely and targeted, turning it into a revenue opportunity.
Personalization is key to us. Zoomin allows our customers to drive their own experience.
It’s All About Results
Higher Productivity
5x
content updates
90%
reduction in content turnaround
Increased Self Service
30%
increase in case deflection
15%
increase in Customer Effort Score (CES)
37%
increase in organic search traffic
Improved Engagement
17%
increase in returning users
10%
more user feedback
23%
increase in average session duration
More Business
4%
increase in Net Promoter Score (NPS)
15%
increase in organic content promotion
10%
more impressions
