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Our products

Documentation
Portals

Give customers a reliable, personalized, and unified view of all of your dynamically-updated technical content within an AI-powered portal experience.

In-product
Help

Streamline adoption and increase stickiness by delivering context-sensitive help right within your product.

Zoomin for
ServiceNow

Bring unified technical knowledge dynamically into your ServiceNow Customer Service Management with an out-of-the-box integration available in the ServiceNow Store.

Zoomin for
Salesforce

Zoomin for Salesforce Experience Cloud  gives your customers quick access to all the content and product answers they need to self-serve, without needing to leave your community.

Our platform

You write. We deliver.

consolidates and delivers content from various sources, ensuring it's indexed, personalized, securely accessible, and updated on demand.
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Content authoring and integration partners

Zoomin Platform provides diverse, flexible integrations, allowing each team to stick to their preferred tools and workflows.
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Headless solution
for all your applications

Zoomin provides a headless solution through its developer API, enabling secure access to platform features for easy integration into new and existing applications.
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Purposefully designed for documentation

Optimize your documentation strategy with Zoomin's comprehensive Analytics tool. Collect, configure, and analyze your data to track KPIs around content impact.
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Zoomin for AI

Build your applications with Zoomin’s secured platform.
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Exceptional content experiences
Enterprise-wide impact

Align your content journey to the customer journey

Ensure users continue their journey uninterrupted by delivering personalized answers inside your product, website and support channels.

Reduce customer effort and eliminate frustration

By creating an intuitive and personalized self-service experience, you can eliminate the frustration that so often leads to churn.

Shine a light on friction points with data insights

Identify how customers are engaging and where they’re struggling with data insights that illuminate the entire content experience.

We were able to reduce our publications average-publishing-time from approximately 1.5 hours to just 5 minutes. A task that took customers 123 seconds on our Support Center only took 55 seconds on our Zoomin portal.

Deana Falk
Sr. Information Architect - Information Experience (IX)

We were able to reduce our publications average-publishing-time from approximately 1.5 hours to just 5 minutes. A task that took customers 123 seconds on our Support Center only took 55 seconds on our Zoomin portal.

Deana Falk
Sr. Information Architect - Information Experience (IX)

We were able to reduce our publications average-publishing-time from approximately 1.5 hours to just 5 minutes. A task that took customers 123 seconds on our Support Center only took 55 seconds on our Zoomin portal.

Deana Falk
Sr. Information Architect - Information Experience (IX)

Implementing Zoomin allowed us to save time and focus on what would drive value for our customers. Now we have a streamlined process that saves numerous hours of production time. We have boosted productivity and elevated the customer experience.

Jill Wallace
VP Customer Experience & Engagement
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Scale adoption with self-serve product answers

Empower customers to independently onboard, explore, adopt and troubleshoot all while staying in your product or digital domain.

Prevent customer frustration with pre-emptive answers

Proactively guide customers to relevant product information according to where they are in their journey using Zoomin’s predictive engine.

Shine a light on friction points with analytics

Identify how customers are engaging and where they’re struggling with data insights that illuminate the entire content experience.

Ensuring our customers have access to the right answer the first time wherever they interact with Zerto is a key component of delivering proactive service. This allows us to focus on strategic alignment with customers and expanding their utilization of Zerto.

Bob McGinness
SVP Customer Success

We were able to reduce our publications average-publishing-time from approximately 1.5 hours to just 5 minutes. A task that took customers 123 seconds on our Support Center only took 55 seconds on our Zoomin portal.

Deana Falk
Sr. Information Architect - Information Experience (IX)

We were able to reduce our publications average-publishing-time from approximately 1.5 hours to just 5 minutes. A task that took customers 123 seconds on our Support Center only took 55 seconds on our Zoomin portal.

Deana Falk
Sr. Information Architect - Information Experience (IX)

We were able to reduce our publications average-publishing-time from approximately 1.5 hours to just 5 minutes. A task that took customers 123 seconds on our Support Center only took 55 seconds on our Zoomin portal.

Deana Falk
Sr. Information Architect - Information Experience (IX)
Find out more
Cut your support tickets in half

Reduce costs and streamline operations by eliminating unnecessary product questions from your support pipeline.

Deliver the self-service you and your customers want

Deliver an intuitive, omnichannel self-service experience that enables customers to easily find answers on their own without contacting support.

Highlight critical support needs with analytics

Identify how customers are engaging and where they’re struggling with data insights that illuminate the self service experience.

We were able to reduce our publications average-publishing-time from approximately 1.5 hours to just 5 minutes. A task that took customers 123 seconds on our Support Center only took 55 seconds on our Zoomin portal.

Deana Falk
Sr. Information Architect - Information Experience (IX)

We were able to reduce our publications average-publishing-time from approximately 1.5 hours to just 5 minutes. A task that took customers 123 seconds on our Support Center only took 55 seconds on our Zoomin portal.

Deana Falk
Sr. Information Architect - Information Experience (IX)

We were able to reduce our publications average-publishing-time from approximately 1.5 hours to just 5 minutes. A task that took customers 123 seconds on our Support Center only took 55 seconds on our Zoomin portal.

Deana Falk
Sr. Information Architect - Information Experience (IX)

Now we can deliver our content to our user community through a modern portal that is searchable, consistent, professional, responsive, and rich with customer-friendly features. Our customers can now find answers to their questions across our entire portfolio all in one place.

Jeff Graff
Director of Global Technical Support
Find out more
Make your content do the heavy lifting

Increase the impact of your content by ensuring users can easily find the answers they need within an intuitive experience. 

Enter a new world of dynamic and agile publishing

Improve team productivity by eliminating manual publishing processes. Update once and publish everywhere to align with your agile product development. 

Your data-driven content strategy – made simple

Prioritize updates and eliminate content gaps with analytics insights into how users interact with your content, what they’re searching for, and what they’re struggling to find.

We were able to reduce our publications average-publishing-time from approximately 1.5 hours to just 5 minutes. A task that took customers 123 seconds on our Support Center only took 55 seconds on our Zoomin portal.

Deana Falk
Sr. Information Architect - Information Experience (IX)

We were able to reduce our publications average-publishing-time from approximately 1.5 hours to just 5 minutes. A task that took customers 123 seconds on our Support Center only took 55 seconds on our Zoomin portal.

Deana Falk
Sr. Information Architect - Information Experience (IX)

We were able to reduce our publications average-publishing-time from approximately 1.5 hours to just 5 minutes. A task that took customers 123 seconds on our Support Center only took 55 seconds on our Zoomin portal.

Deana Falk
Sr. Information Architect - Information Experience (IX)

We were able to reduce our publications average-publishing-time from approximately 1.5 hours to just 5 minutes. A task that took customers 123 seconds on our Support Center only took 55 seconds on our Zoomin portal.

Deana Falk
Sr. Information Architect - Information Experience (IX)
Find out more
Boost satisfaction with Zoomin's Platform

Your radically-improved knowledge experience starts today