Powering Global Brands

 
mastercard
Cisco
Hitachi
servicenow
McAfee
Riverbed
DELLEMC
 

The Zoomin Difference

Personalize

Leverage AI to provide targeted and personalized answers, delivering the right content to the right customer.

Engage

Empower users to contribute content and participate in the conversation while receiving highly relevant content recommendations.

Improve

Get in-depth insights about user behavior and content usage, and identify opportunities for content improvement.
Zoomin helped us make our content timely and targeted, turning it into a revenue opportunity.

Personalization is key to us. Zoomin allows our customers to drive their own experience.

It’s All About Results

Higher Productivity

5x

content updates

90%

reduction in content turnaround

Increased Self Service

30%

increase in case deflection

15%

increase in Customer Effort Score (CES)

37%

increase in organic search traffic

Improved Engagement

17%

increase in returning users

10%

more user feedback

23%

increase in average session duration

More Business

4%

increase in Net Promoter Score (NPS)

15%

increase in organic content promotion

10%

more impressions

LATEST BLOG POSTS

Today’s Technical Writer – Independent and In Charge

Today, the documentation is so much more than “something that comes with the product”. It is an independent entity, available to users through different channels. It is also the means of communicating with the customers. Here are 5 Ways Zoomin Docs enables you to control the documentation.

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5 ways to keep your product documentation in top shape

Today, technology pushes the boundaries faster and better than before. In the context of product documentation, it constantly reshapes the way information are delivered. To keep up with and stay ahead of changes, here are ways to make your product documentation updated and useful to users.

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Setting Up your Technical Resource Center: Build or Buy?

Considering the main question of resources which include time, skills, and budget, there are two main routes to go when creating your technical resource center: Either you build, or you buy. Let’s see how the two differs and weigh your options.

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