White papers and Research

white paper

The top 10 trends in technical content for 2023

The technical content industry underwent significant changes in 2023, with several key trends that businesses must consider to remain competitive.
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white paper

The Technical Content Benchmark Report 2023

Deliver high-quality technical documentation that meets customer expectations. Analyze content performance with Zoomin's "Technical Content Benchmark Report" for industry benchmarks and actionable insights.
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white paper

The ROl of Self-Service and Case Deflection

Zoomin offers customers the ability to continuously monitor their case deflection and resolution (via documentation) and to calculate the money saved by their users’ self-service. See the benchmarks and metrics to accurately measure your impact in our latest white paper.
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white paper

The case for ungating your technical content

To gate or not to gate? Learn why ungating your technical content is a strategic move for companies seeking to maximize revenue growth and enhance their user experience.
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white paper

How Generative AI Impacts the Technical Content Industry

This whitepaper presents our predictions for how the industry will be impacted by this rapidly advancing and trending technology.
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white paper

2022 B2B Self-service Experience Report

Discover the surprising connection between self-service experience and revenue - and how enterprises are investing in self-service to mitigate rising support costs.
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white paper

Why Enterprise Search Isn't Enough

Learn why enterprise search solutions should be only one piece of your product knowledge system, and provide your customers with an effortless, personalized, and friction-free knowledge experience
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white paper

The State Of Self-Service Content Experiences

Customers and CX/CS leaders say >50% of support inquiries could be resolved by self-service. Learn about the enterprise impact of content experiences in Frost & Sullivan’s latest research.
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