Ebooks  & Success Stories

2022 B2B Self-service Experience Report

Discover the surprising connection between self-service experience and revenue - and how enterprises are investing in self-service to mitigate rising support costs.

Download

Why Not Wiki

Download this eBook and learn some of the challenges that have erupted in organizations that have attempted to deploy wikis in a product documentation context.

Download

The Anatomy Of A Great Self-Service Experience

How can you provide intuitive self-service experiences that drive customer satisfaction, loyalty and success? Download this eBook to learn 5 key components of effective self-service, along with examples and relevant business impacts.

Download

3 Strategies For Maximizing Case Deflection In Your Salesforce Community

How can you ensure customers in your Salesforce community can easily find the answers they need? Learn how to leverage your existing user guidance to drive self-service success, and the metrics you should track to optimize case deflection.

Download

The State Of Self-Service Content Experiences

Customers and CX/CS leaders say >50% of support inquiries could be resolved by self-service. Learn about the enterprise impact of content experiences in Frost & Sullivan’s latest research.

Download

Retaining Customers In Times Of Crisis

The companies that emerge stronger from the current economic crisis will be those that are able to maintain operational efficiency while keeping customers happy. This whitepaper shows how empowering customers with effortless self-service can help you drive greater customer satisfaction and reduce churn.

Download

4 Best Practices For Your Social Help Center

How can you can take your customer community to the next level and engage customers while answering their support questions?

Download

How Xandr designs customer-centric product content experiences amidst rapid growth

Learn how Xandr consolidated nine product content platforms into one, decreased publishing time by 75% and improved discoverability of self-service content for their customers.

Download

The case for (intuitive) self-service

Everything you need to convince your C-Suite about the advantages of self-service for your company.

Download

3 Ways Intuitive Self-Service Helps You Retain Customers

Learn how creating intuitive self-service experiences can boost customer satisfaction, drive product adoption and resolve support cases more quickly.

Download

Zoomin Brochure

Learn more about our solutions and why the biggest enterprises in the world choose Zoomin.

Download

Helping customers help themselves: Why intuitive self-service is driving stellar CX

New research shows that the ability to self-serve and ease of use of software are critical factors to the overall customer experience - yet too often customers feel that the experience they are promised isn't always delivered.

Download

Sowing The Seeds Of Customer Growth

Learn six strategies that will help you create effortless self-service experiences that reduce churn, empower your customers, and increase their long-term value.

Download

Why Enterprise Search Isn't Enough

Learn why enterprise search solutions should be only one piece of your product knowledge system, and provide your customers with an effortless, personalized, and friction-free knowledge experience

Download

How A Global Financial Services Company Turned Its Documentation Into A Superior Content Experience

How an industry leader consolidated three legacy documentation sites into a single technical resource center to dramatically improve CX and streamline content operations.

Download

Why CX leaders need better content insights

Discover how content analytics fuels customer experience and how traffic and search behavior reveal opportunities for optimization.

Download

4 Things To Consider When Planning Dynamic Content

Read this tip sheet to learn about important factors to consider when making the move to dynamic product content.

Download

How To Give Your Customers The Knowledge They Need To Succeed

The success and satisfaction of your customers depends on their ability to understand and use your product. Discover how knowledge orchestration eliminates friction points in the customer journey and enables ongoing success.

Download

How Imperva Reduced Documentation-Related Support Tickets By 40%

How cybersecurity leader Imperva transformed the way customers experience their content, resulting in a surge of web traffic, new leads and deflected support cases.

Download

How Workfront Boosted Customer Experience And Team Productivity With Zoomin For Salesforce

How Workfront transformed their Salesforce community into a powerful self-service resource and reduced time-to-publish by 77%.

Download

Why customer experience needs to care about technical content

Discover why CX leaders need to incorporate technical product content into their strategies to help customers get more value of their experiences

Download

[Infographic] How Your Content Experience Impacts Your Business

The latest Frost & Sullivan research shows the many ways in which having a great content experience impacts your business.

Download

3 Ways That Marketing Can Benefit From Product Content

Learn how you can leverage your valuable product content and utilize it as part of your marketing efforts in just three simple ways.

Download

[Infographic] How Imperva Reduced Documentation-Related Support Tickets By 40%

How Imperva transformed the way customers experience their content, resulting in a surge of web traffic, new leads and deflected support cases.

Download

Zoomin's team of Superheroes presents: A world class content experience

Like a true superhero, your technical content can be a game-changer in creating the perfect customer experience for existing and prospective customers. Zoomin’s team of superheroes is here to help you make your work shine!

Download

Build vs. Buy: How Will You Deliver Your Product Content?

Before you decide to try and build your own content delivery solution, make sure you understand all the long-term requirements. Here are the key considerations and questions you must ask yourself before deciding how to proceed.

Download

5 Common Tech Writers Disorders And How To Cure Them

Learn the 5 most common afflictions that Technical Writers experience and how you can help treat them.

Download

Product Content: The Missing Piece In Your Marketing Strategy

There’s a hidden resource you can use to attract high-quality traffic, drive sales, and increase the value of your existing customers. It’s called product content.

Download

Adapting Your Digital Transformation To A New Business Reality

This eBook offers 6 concrete ways to create a world-class content experience that drive effective digital transformation throughout the customer journey.

Download

The Essential Guide To Turning Your Customers Into Product Masters

Learn how to create a product content experience that enables adoption, reduces churn and grows revenue.

Download

6 Elements Of A World-Class Content Experience

Read the six key components for creating a content experience that empowers customers to learn about your product, successfully onboard and adopt, and solve issues independently.

Download

How Xandr designs customer-centric product content experiences amidst rapid growth

Learn how Xandr consolidated nine product content platforms into one, decreased publishing time by 75% and improved discoverability of self-service content for their customers.

Download

How A Global Financial Services Company Turned Its Documentation Into A Superior Content Experience

How an industry leader consolidated three legacy documentation sites into a single technical resource center to dramatically improve CX and streamline content operations.

Download

How Imperva Reduced Documentation-Related Support Tickets By 40%

How cybersecurity leader Imperva transformed the way customers experience their content, resulting in a surge of web traffic, new leads and deflected support cases.

Download

How Workfront Boosted Customer Experience And Team Productivity With Zoomin For Salesforce

How Workfront transformed their Salesforce community into a powerful self-service resource and reduced time-to-publish by 77%.

Download

[Infographic] How Imperva Reduced Documentation-Related Support Tickets By 40%

How Imperva transformed the way customers experience their content, resulting in a surge of web traffic, new leads and deflected support cases.

Download

Why Not Wiki

Download this eBook and learn some of the challenges that have erupted in organizations that have attempted to deploy wikis in a product documentation context.

Download

3 Strategies For Maximizing Case Deflection In Your Salesforce Community

How can you ensure customers in your Salesforce community can easily find the answers they need? Learn how to leverage your existing user guidance to drive self-service success, and the metrics you should track to optimize case deflection.

Download

4 Things To Consider When Planning Dynamic Content

Read this tip sheet to learn about important factors to consider when making the move to dynamic product content.

Download

How Workfront Boosted Customer Experience And Team Productivity With Zoomin For Salesforce

How Workfront transformed their Salesforce community into a powerful self-service resource and reduced time-to-publish by 77%.

Download

[Infographic] How Your Content Experience Impacts Your Business

The latest Frost & Sullivan research shows the many ways in which having a great content experience impacts your business.

Download

Build vs. Buy: How Will You Deliver Your Product Content?

Before you decide to try and build your own content delivery solution, make sure you understand all the long-term requirements. Here are the key considerations and questions you must ask yourself before deciding how to proceed.

Download

5 Common Tech Writers Disorders And How To Cure Them

Learn the 5 most common afflictions that Technical Writers experience and how you can help treat them.

Download

Product Content: The Missing Piece In Your Marketing Strategy

There’s a hidden resource you can use to attract high-quality traffic, drive sales, and increase the value of your existing customers. It’s called product content.

Download

6 Elements Of A World-Class Content Experience

Read the six key components for creating a content experience that empowers customers to learn about your product, successfully onboard and adopt, and solve issues independently.

Download

3 Strategies For Maximizing Case Deflection In Your Salesforce Community

How can you ensure customers in your Salesforce community can easily find the answers they need? Learn how to leverage your existing user guidance to drive self-service success, and the metrics you should track to optimize case deflection.

Download

The State Of Self-Service Content Experiences

Customers and CX/CS leaders say >50% of support inquiries could be resolved by self-service. Learn about the enterprise impact of content experiences in Frost & Sullivan’s latest research.

Download

Retaining Customers In Times Of Crisis

The companies that emerge stronger from the current economic crisis will be those that are able to maintain operational efficiency while keeping customers happy. This whitepaper shows how empowering customers with effortless self-service can help you drive greater customer satisfaction and reduce churn.

Download

4 Best Practices For Your Social Help Center

How can you can take your customer community to the next level and engage customers while answering their support questions?

Download

Sowing The Seeds Of Customer Growth

Learn six strategies that will help you create effortless self-service experiences that reduce churn, empower your customers, and increase their long-term value.

Download

How To Give Your Customers The Knowledge They Need To Succeed

The success and satisfaction of your customers depends on their ability to understand and use your product. Discover how knowledge orchestration eliminates friction points in the customer journey and enables ongoing success.

Download

How Imperva Reduced Documentation-Related Support Tickets By 40%

How cybersecurity leader Imperva transformed the way customers experience their content, resulting in a surge of web traffic, new leads and deflected support cases.

Download

[Infographic] How Imperva Reduced Documentation-Related Support Tickets By 40%

How Imperva transformed the way customers experience their content, resulting in a surge of web traffic, new leads and deflected support cases.

Download

Adapting Your Digital Transformation To A New Business Reality

This eBook offers 6 concrete ways to create a world-class content experience that drive effective digital transformation throughout the customer journey.

Download

6 Elements Of A World-Class Content Experience

Read the six key components for creating a content experience that empowers customers to learn about your product, successfully onboard and adopt, and solve issues independently.

Download

The Anatomy Of A Great Self-Service Experience

How can you provide intuitive self-service experiences that drive customer satisfaction, loyalty and success? Download this eBook to learn 5 key components of effective self-service, along with examples and relevant business impacts.

Download

The State Of Self-Service Content Experiences

Customers and CX/CS leaders say >50% of support inquiries could be resolved by self-service. Learn about the enterprise impact of content experiences in Frost & Sullivan’s latest research.

Download

Retaining Customers In Times Of Crisis

The companies that emerge stronger from the current economic crisis will be those that are able to maintain operational efficiency while keeping customers happy. This whitepaper shows how empowering customers with effortless self-service can help you drive greater customer satisfaction and reduce churn.

Download

The case for (intuitive) self-service

Everything you need to convince your C-Suite about the advantages of self-service for your company.

Download

3 Ways Intuitive Self-Service Helps You Retain Customers

Learn how creating intuitive self-service experiences can boost customer satisfaction, drive product adoption and resolve support cases more quickly.

Download

Helping customers help themselves: Why intuitive self-service is driving stellar CX

New research shows that the ability to self-serve and ease of use of software are critical factors to the overall customer experience - yet too often customers feel that the experience they are promised isn't always delivered.

Download

Sowing The Seeds Of Customer Growth

Learn six strategies that will help you create effortless self-service experiences that reduce churn, empower your customers, and increase their long-term value.

Download

Why Enterprise Search Isn't Enough

Learn why enterprise search solutions should be only one piece of your product knowledge system, and provide your customers with an effortless, personalized, and friction-free knowledge experience

Download

How To Give Your Customers The Knowledge They Need To Succeed

The success and satisfaction of your customers depends on their ability to understand and use your product. Discover how knowledge orchestration eliminates friction points in the customer journey and enables ongoing success.

Download

[Infographic] How Your Content Experience Impacts Your Business

The latest Frost & Sullivan research shows the many ways in which having a great content experience impacts your business.

Download

3 Ways That Marketing Can Benefit From Product Content

Learn how you can leverage your valuable product content and utilize it as part of your marketing efforts in just three simple ways.

Download

Adapting Your Digital Transformation To A New Business Reality

This eBook offers 6 concrete ways to create a world-class content experience that drive effective digital transformation throughout the customer journey.

Download

The Essential Guide To Turning Your Customers Into Product Masters

Learn how to create a product content experience that enables adoption, reduces churn and grows revenue.

Download

2022 B2B Self-service Experience Report

Discover the surprising connection between self-service experience and revenue - and how enterprises are investing in self-service to mitigate rising support costs.

Download

The State Of Self-Service Content Experiences

Customers and CX/CS leaders say >50% of support inquiries could be resolved by self-service. Learn about the enterprise impact of content experiences in Frost & Sullivan’s latest research.

Download

Zoomin Brochure

Learn more about our solutions and why the biggest enterprises in the world choose Zoomin.

Download

Helping customers help themselves: Why intuitive self-service is driving stellar CX

New research shows that the ability to self-serve and ease of use of software are critical factors to the overall customer experience - yet too often customers feel that the experience they are promised isn't always delivered.

Download

How A Global Financial Services Company Turned Its Documentation Into A Superior Content Experience

How an industry leader consolidated three legacy documentation sites into a single technical resource center to dramatically improve CX and streamline content operations.

Download

How Imperva Reduced Documentation-Related Support Tickets By 40%

How cybersecurity leader Imperva transformed the way customers experience their content, resulting in a surge of web traffic, new leads and deflected support cases.

Download

How Workfront Boosted Customer Experience And Team Productivity With Zoomin For Salesforce

How Workfront transformed their Salesforce community into a powerful self-service resource and reduced time-to-publish by 77%.

Download

Build vs. Buy: How Will You Deliver Your Product Content?

Before you decide to try and build your own content delivery solution, make sure you understand all the long-term requirements. Here are the key considerations and questions you must ask yourself before deciding how to proceed.

Download
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