Ebooks  & Success Stories

Product Content: The Missing Piece In Your Marketing Strategy

There’s a hidden resource you can use to attract high-quality traffic, drive sales, and increase the value of your existing customers. It’s called product content. Download this eBook to learn how to turn this existing content into a strategic business asset.

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How To Give Your Customers The Knowledge They Need To Succeed

The success and satisfaction of your customers depends on their ability to understand and use your product. Discover how knowledge orchestration eliminates friction points in the customer journey and enables ongoing success.

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Sowing The Seeds Of Customer Growth

In the garden that is your business, customers may take root and flourish, while others languish and wither away. Learn six strategies that will help you create effortless self-service experiences that reduce churn, empower your customers, and increase their long-term value.

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Adapting Your Digital Transformation To A New Business Reality

Putting technical product content within easy reach of your customers is a powerful, proven way to drive effective digital transformation. This eBook offers 6 concrete ways to create a world-class content experience throughout the course of the customer journey.

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3 Strategies For Maximizing Case Deflection In Your Salesforce Community

How can you ensure customers in your Salesforce community can easily find the answers they need? Learn how to leverage your existing user guidance to drive self-service success, and the metrics you should track to optimize case deflection.

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4 Best Practices For Your Social Help Center

Learn how you can take your customer community to the next level and engage customers while answering their most pressing support questions.

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Retaining Customers In Times Of Crisis

The companies that emerge stronger from the current economic crisis will be those that are able to maintain operational efficiency while keeping customers happy. This whitepaper shows how empowering customers with effortless self-service can help you drive greater customer satisfaction and reduce churn.

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How Workfront Boosted Customer Experience And Team Productivity With Zoomin For Salesforce

Discover how Workfront, a work-management application platform, transformed their Salesforce community into a powerful self-service resource and reduced time-to-publish by an astonishing 77%.

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Why Not Wiki

Wikis: what was built as a lightweight collaborative database, has now found its way onto the business landscape in organizations of all sizes. Download this eBook and learn some of the challenges that have erupted in organizations that have attempted — to deploy wikis in a product documentation context.

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The Essential Guide To Turning Your Customers Into Product Masters

The success of your product depends on how well customers can use it. Learn how to create a product content experience that enables adoption, reduces churn and grows revenue.

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Build vs. Buy: How Will You Deliver Your Product Content?

Before you make a build vs. buy decision for your product content delivery solution, make sure you understand all of the requirements for the long term. This eBook shares key considerations and questions you must ask yourself in order to decide how to proceed.

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The Anatomy Of A Great Self-Service Experience

How can you provide intuitive self-service experiences that drive customer satisfaction, loyalty and success? Download this eBook to learn 5 key components of effective self-service, along with examples and relevant business impacts.

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6 Elements Of A World-Class Content Experience

Your content is more powerful than you think. This eBook reveals the six key components for creating a content experience that empowers customers to learn about your product, successfully onboard and adopt it, and solve issues independently instead of relying on your support team or CSMs.

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The State Of Self-Service Content Experiences

Customers and CX/CS leaders say >50% of support inquiries could be resolved by self-service. Learn about the enterprise impact of content experiences in Frost & Sullivan’s latest research.

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Zoomin Brochure

Zoomin unifes all your content and delivers a personalized experience wherever your users want answers – like in your documentation portal, service cloud, community, and in your product. Learn more about our solutions and why global enterprises choose Zoomin.

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[Infographic] How Your Content Experience Impacts Your Business

This infographic, based on the latest Frost & Sullivan research, shows the many ways in which having a great content experience impacts your business.

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3 Ways That Marketing Can Benefit From Product Content

Learn how you can leverage your valuable product content and utilize it as part of your marketing efforts in just three simple ways.

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4 Things To Consider When Planning For Dynamic Content

Dynamic content provides customers with easy access to relevant information. Read this tip sheet to learn about important factors to consider when making the move to dynamic product content.

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3 Ways Intuitive Self-Service Helps You Retain Customers

Learn how creating intuitive self-service experiences can help your organization boost customer satisfaction, drive product adoption and resolve support cases more quickly – or before they even happen.

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[Infographic] How Imperva Reduced Documentation-Related Support Tickets By 40%

This infographic shows how award-winning cybersecurity leader Imperva transformed the way customers experience their content, resulting in a surge of web traffic, new leads and deflection of cases related to documentation.

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How Imperva Reduced Documentation-Related Support Tickets By 40%

This success story explains how award-winning cybersecurity leader Imperva transformed the way customers experience their content, resulting in a surge of web traffic, new leads and deflection of cases related to documentation.

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5 Common Tech Writers Disorders And How To Cure Them

Learn the 5 most common afflictions that Technical Writers experience and how you can help treat them.

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How A Global Financial Services Company Turned Its Documentation Into A Superior Content Experience

Find out how an industry leader consolidated three legacy documentation sites into a single, modern, personalized and up-to-date technical resource center – dramatically improving the customer experience and streamlining their content operations.

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