Success is NOT support
Zoomin empowers customers to resolve issues on their own with intuitive, personalized content experiences so you can focus on providing the value you were hired for. Happy team. Happy customers.
Sound familiar?
You hired your customer success team to be trusted customer advisors. Yet, somehow, they end up spending all their time answering basic questions and putting out fires that really shouldn’t have been started.
With less time for your team to spend on providing value and proactively mending customer success gaps, your customers keep reaching out for things they should be able to do themselves, need more hand-holding and become more frustrated...and shouty.
Which means more time spent on firefighting…and so on and so forth.
It’s time to give your customer success teams the chance to do the job you hired them for. To make your success organization a well-oiled proactive machine.
That starts with empowering customers to self-serve the answers they need to use your product to the greatest potential.
Zoomin empowers customers to resolve issues on their own with intuitive, personalized content experiences so you can focus on providing the value you were hired for. Happy team. Happy customers.
Deliver a self-service experience customers will love you for
See for yourself! Get the Frost & Sullivan research
Your team is too valuable to be wasting time answering the same questions over and over again. Create a self-service-first culture that empowers customers to resolve issues independently. Now your success team can transition from putting out fires to deepening customer value.
If a feature is created but no customers are aware of it, does it really exist? Expose users to the full breadth and depth of your product functionality to reach moments of value earlier and more often. Streamline adoption, deepen product usage and smooth the path to product success.
Use Zoomin’s data insights to identify where customers struggle with features and gaps in your user guidance so you can proactively eliminate obstacles in their customer journey.
Products are getting more complex by the day. Give your CSMs immediate and frictionless access to your company’s trove of knowledge so they can focus on helping customers realize their business goals.
Spot customers with low or no content usage as an early indicator of adoption issues or even churn. Turn insights into action, focusing efforts on improving their adoption and ultimately retention.
See the light with actionable data insights into how your customers are interacting with content. Know where customers need help in using your product to provide product clarity or improvements before they need to ask.
Your CSMs don’t want to hold your customers’ hands — and your customers don’t want their hands held. Give your customers personalized guidance so they can drive their own adoption, at their own pace.
Zoomin proactively suggests relevant content just as a customer is about to open a ticket, which helps prevent support calls and gets your customers back to business in no time.
No need to strong-arm other teams into changing their ways. Zoomin nestles right into your existing workflows so you can deliver a 10x better customer experience without changing a thing.
Unified technical resource centers
The trusted home for always-updated & personalized product answers.
Discover moreProactive support in Salesforce
Self-service product answers in your Experience Cloud and Service Cloud.
Discover moreUnified experiences in ServiceNow
Deliver a one-stop-shop for product answers in your service portal.
Product Answers in your product
Context-sensitive content solutions surfaced directly in your web app.
Discover moreData: Here's what you're missing about the impact of your technical content on your customer experiences
> GET REPORTJoin our CX executive community to learn, share and network around empowering customer growth
> Join communityTest your self-service experience: how easy is it for your customers to find the information they are looking for?
> Take testYour radically improved product content experience starts today