Elevate your support agents to valued advisors
With immediate access to your company’s entire knowledge trove at their fingertips, your support agents can provide relevant, tailored and context-sensitive content solutions to close cases faster.
Successful self-service
Deliver personalized content support at every stage of their journey so customers can successfully resolve issues on their own.
Data-driven insights
See the light with actionable data insights into how your customers are interacting with content. Know where customers need help in using your product so you can make adjustments that prevent problems before they arise.
Just in time case deflection
Zoomin proactively suggests relevant content right as the customer is about to open a support ticket, saving your support team just in the nick of time.
Personalized collections
Agents can easily create personalized content collections that are tailored to each support case and share them with customers.
Connect organizational silos
No need to strong-arm other teams into changing their ways. Zoomin nestles right into your existing workflows so you can deliver a 10x better customer experience without changing a thing.