Customer stories

Here's how we help innovative enterprises deliver intuitive product content experiences.

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Featured customer success stories

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How Imperva enhanced customer self-service and dramatically increased case deflection

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How Shiji Group launched a documentation center to provide open access to industry

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How Allscripts integrated portals to improve their customer experience

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How Cherwell unified content to propel productivity and enable sales

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How Burger King delivers a unified, personalized and localized content experience

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How Trellix injects their docs inside their web application

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How DocuSign scales content ops to pave the way for customer self-service

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How HPE measures & optimizes self-service content

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How Mastercard turned its documentation into a superior customer experience

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How Rocket Software uses Zoomin to help customers quickly find product content

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How Workfront boosted CX and team productivity with Zoomin for Salesforce

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How Automation Anywhere adopted a data-driven content strategy

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How Ellucian elevated their self-service experience with unified content delivery 

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How Xandr designs customer-centric product content experiences

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How A Global Financial Services Company Elevated its Product Content Experience

Now we have a streamlined process that saves numerous hours of production time. We have boosted productivity and elevated the customer experience.

Jill Wallace
VP Customer Experience & Engagement

Ensuring our customers have access to the right answer the first time wherever they interact with Zerto is a key component of delivering proactive service. This allows us to focus on strategic alignment with customers and expanding their utilization of Zerto.

Bob McGinness
SVP Customer Success

Zoomin has helped raise the profile and the importance of documentation in the company. I think people are now more aware that complete and accurate documentation are essential parts of delivering a complete software solution.

John Wallin
Director, Technical Communication

Now we can deliver our content to our user community through a modern portal that is searchable, consistent, professional, responsive, and rich with customer-friendly features. Our customers can now find answers to their questions across our entire portfolio all in one place.

Jeff Graff
Director of Global Technical Support

We were able to reduce our publications average-publishing-time from approximately 1.5 hours to just 5 minutes. A task that took customers 123 seconds on our Support Center only took 55 seconds on our Zoomin portal.

Deana Falk
Sr. Information Architect - Information Experience (IX)

To update our in-product documentation with Zoomin we just run it through a pipeline and say, “update this.” Previously, we were using an in-house git-based solution and had to go through a full engineering build process, which was time consuming and difficult to troubleshoot.

Jean Stemp
Staff Technical Writer / Lead Content Architect

Featured thought leadership from our community

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5 Big Content Mistakes, Solved

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Using Content as Your Secret (Support) Agent

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Unlocking Customer Expectations: Connecting High-Hopes and Reality

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How Shiji Turns Product Content into a Strategic Advantage

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Unveiling New Research About the Knowledge Experience

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Lessons Learned Building Product Content Teams

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