Ellucian, a leader in the education technology industry, develops software and services that power the essential work of higher education institutions around the globe.

Ellucian’s customers were struggling to navigate a complex maze of information, with essential product content scattered across various platforms. This fragmentation affected their ability to use their products, leading to frustration with available resources and reduced software adoption. An existing, costly, and unscalable solution needed to be replaced by a unified, scalable site that consolidated all product documentation.

Ellucian selected Zoomin as the partner to help them enhance content accessibility and search relevance. They leveraged the Zoomin platform to create a unified documentation site where the most relevant content would be surfaced to customers, regardless of how and where the content was created. This new site included an enhanced search experience, localized support and personalized content results.

Most of Ellucian’s content was sourced in DITA and the Zoomin platform provided seamless integration with their data publication needs, complemented by a powerful search and strategic taxonomy.This new experience significantly streamlined information access. Additionally, the team implemented a dynamic content update strategy. This approach ensures their customers always have access to the most current and relevant product information,helping them better understand and utilize Ellucian’s software.