The Technical Content Benchmark Report 2024
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Empower your customers to easily find the technical product information they need
Provide personalized, always-updated and easy-to-find answers right inside ServiceNow.
Empower customers to find answers independently by providing a unified view across all your most high-impact content within your Service Portal.
Deliver personalized product answers right where your customers are, eliminating the frustrating context-switching that sends users to search in other channels.
Show each user the content most relevant to them based on their individual needs as well as recommendations for information they’ll need next.
Continuously and automatically publish documentation from any source directly into ServiceNow to create a dynamically updated source of reliable product information.
Intelligent search allows users to easily & intuitively explore your content from their Service Portal search bar to instantly find what they need while machine learning strengthens the experience over time.
Integrate documentation right into your support workflow. Agents can ensure they are providing the most relevant, accurate and up-to-date answers without leaving the ServiceNow platform.
Give customers the most relevant content and recommendations based on their profile, preferences, product version and past activity.
Inject your most authoritative and comprehensive content into your Service Portal while maintaining its structure, navigation and branding.
By surfacing your documentation within your Service Portal, you can get a comprehensive view of content performance and self-service gaps.
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Don’t make them jump through hoops to find the product answers they need!
We were able to reduce our publications average-publishing-time from approximately 1.5 hours to just 5 minutes. A task that took customers 123 seconds on our Support Center only took 55 seconds on our Zoomin portal.
Data: Here's what you're missing about the impact of your technical content on your customer experiences
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Join our CX executive community to learn, share and network around empowering customer growth
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Test your self-service experience: how easy is it for your customers to find the information they are looking for?
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