Streamline adoption and increase stickiness by delivering context-sensitive help right within your product.
Continuously improve your content experience with data-driven insights from the frontline!
Ensure customers always find the answers they need by surfacing all your technical content within your web-based product.
By delivering personalized, context-sensitive user guidance directly within your web product, users can easily learn about your products, resolve issues and embrace new features and functionality on their own.
Give users personalized answers from all content sources right where they are, without being forced to leave your product - and potentially not return.
Use Zoomin’s out-of-the-box insights to identify where customers struggle with features, friction-points in your product experience, and gaps in your product content.
Deliver personalized answers right at the point of need
Intelligent search provides unified and convenient access to all your product documentation and support articles and surfaces them right within your product.
Changes made to any content source, no matter the format or authoring tool, are immediately reflected in your product without having to rely on engineering and IT resources.
Zoomin's approach enables you to achieve an agile content delivery strategy that keeps pace with your CI/CD development and allows you to scale.
Easily connect to content sources in various formats or authoring tools, and deliver all your content within a consistent and intuitive user experience.
Our unique insights into user behavior help you understand where users are struggling with your product so you can continuously improve adoption, content efforts and self-service support.
With a variety of “plug and play” widgets and tooltip formats, Zoomin gives you the flexibility to deploy in-product answers optimized for your product, users, and CX goals.
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See for yourself! Get the Frost & Sullivan research
With Zoomin we are able to deliver the same great content experience in our independent docs portal and inside our product, while analytics help us make effective decisions about where to invest efforts.
Data: Here's what you're missing about the impact of your technical content on your customer experiences
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Join our CX executive community to learn, share and network around empowering customer growth
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Test your self-service experience: how easy is it for your customers to find the information they are looking for?
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Let's start today. We'll be there for you every step of the way.
