Podcast: Jim tincher
Jim Tincher, Founder and CEO of Heart of the Customer believes CX is all about change. But managing change through employees can be easier said than done. Here's his pro tips...
> Go to episode
FLOURISH is the multi-disciplinary community for B2B leaders looking to turn their customer-base into confident product champions through empowering digital experiences.
Join our newsletter to get cutting-edge insights from the community, early invitations to exclusive events and first access to our podcast and research.
Subscribe to newsletter
Chief Customer Officer
Board Intelligence
VP Global Head of Customer
Success and Support
Mitek Systems
Jim Tincher, Founder and CEO of Heart of the Customer believes CX is all about change. But managing change through employees can be easier said than done. Here's his pro tips...
> Go to episode
Listen to Dixie Dunn, VP of Customer Experience at JFrog, for insights on purposeful metrics, the importance of targeted customer feedback and how to make a real difference in your CX.
> GET episode
The great resignation has left many organizations reeling. In this episode, Rod Cherkas, CEO of HelloCCO offers advice for managing this transition, balancing cost and growth.
> get episode
Lucy Norris, Chief Customer Success Officer at Synamedia thinks the 'why' behind metrics is as important as the 'what', and that quantitative indicators must be complemented with qualitative ones.
> Get episode
