The Zoomin Platform

Our platform continuously ingests updated product information from every source across your company and delivers personalized product answers wherever your users need them.

Ingest

Connect to the tools and formats you already use to ingest all your company's technical content.

Personalize

Proactively offer personalized product answers tailored to the unique needs of every customer.

Unify

Surface your content within an intuitive, unified experience at every customer channel.

Analyze

Continuously optimize the self-service experience with unique insights into how customers are seeking help.

Ingest

Connect to the tools and formats you already use to ingest all your company's technical content.

Unify

Surface your content within an intuitive, unified experience at every customer channel.

Personalize

Proactively offer personalized product answers tailored to the unique needs of every customer.

Analyze

Continuously optimize the self-service experience with unique insights into how customers are seeking help.

Fast and easy content delivery

Our approach allows you to publish content at the click of a button while maximizing your internal productivity

Universal integration
We connect to all your authoring tools, content management systems and publishing platforms so your teams can keep using the workflows that work for them.
Autonomous publishing
We automate the publishing process so even the smallest of changes to content is immediately reflected wherever users look for it - with no IT resources required.
Data-driven optimization
Our data insights allow you to monitor content performance, measure business-critical KPIs and rapidly identify content gaps so you can continuously improve your content experience.

Unified experiences

Deliver intuitive, personalized experiences at every channel

Superior search experience
Our powerful search engine provides highly relevant, contextual and personalized search results (optimized for SEO) while machine learning capabilities and NLP automatically improve relevance over time.
Multi-channel unification
Our platform automatically centralizes all your documentation across every stakeholder channel, including within Salesforce, ServiceNow, and inside your product; creating consistent, unified sources of user guidance.
Personalized experiences
Customers get the most relevant content and recommendations based on their preferences, product versions, content types, past activity as well as the behavior of similar users.

Keep using the tools and formats you use today

Zoomin integrates with your content sources, tools & channels

Security

Reliable infrastructure

Zoomin's platform conforms to the highest levels of industry standards and best practices for information security, from DDoS and intrusion prevention to network isolation and penetration testing.

Full application control

Zoomin services support data encryption, authentication methods and granular access control, to safeguard your content and your customers' data.

360° operational security

Zoomin has security protocols, procedures and policies in place, including access permissions, patch management and incident response plans.

Strict data governance

Zoomin only collects service-critical information and does not collect personal data, except name and emails for managing user roles within the application.

Zoomin is SOC2 compliant
Have more questions?
Speak to a product consultant today!
Have more questions?Speak to a product consultant today!