Peer inside some of the greatest minds in customer experience, support and success and get inspired with unique insights into customer empowerment.
Dominic Constandi, Chief Customer Officer at ZoomInfo, says you need to hone in on metrics rather than take them at face value. In this episode, you’ll hear how he looks at metrics like a pyramid. At the bottom is the preliminary data and at the top is the true story of what value customers are deriving from your products .How do you reach the peak? Listen in to find out.