Your Product Answers
inside Salesforce

Empower your customers and agents to easily find the technical product information they need

Salesforce loves Zoomin so much, they became a strategic investor!

View on AppExchange

Member of the Salesforce Partner Program for Independent Software Vendors.

Named a Gartner Cool Vendor in CRM Customer Service & Support.

Turn your product content into a powerful self-service tool

Provide personalized, always-updated and easy-to-find answers right inside Salesforce.

Every possible answer. In one place.

Empower customers to find answers independently by providing a unified view across all your most high-impact content within your Experience Cloud.

Eliminate frustration

Deliver personalized product answers right where your customers are, eliminating the frustrating context-switching that sends users to search in other channels.

Deflect avoidable support cases

Offer personalized content solutions right as customers open support tickets to deflect cases just in the nick of time and drive down your support costs.

Jul 30, 2020
Zoomin changed the game for our product documentation.
Not only is the Zoomin product itself great but the support we have received from the Zoomin team has been second to none. I've worked with a lot of vendors and implementation partners over the years but Zoomin has been the most amazing team to work with. They are so responsive to help with any issues we had through implementation and go live. I know a lot of companies make the claim that they are a partner but Zoomin truly has been a partner through this.
Brad Littler
Community Review
Jul 22, 2020
Zoomin is the premier way to publish product documentation to Salesforce Knowledge. Period.
Zoomin has revolutionized our publishing process to Salesforce. Not only are we able to publish our documentation to Salesforce multiple times a day with zero issues, but Zoomin also gave us a hugely improved search experience--and even the ability to customize the content our customers see based on their access permissions in our product. It greatly improved the way users can navigate our content, and so much more.
Luke Penrod
Community Review
Jul 27, 2020
Great product, consolidated all technical product content in Salesforce community.
Zoomin is a great product. I used it and saw how it consolidate all of the technical product content into Salesforce's community product while keeping the content's structure and hierarchy. This has been super useful while helping user experience. I could search across all of the content, user guides, product manual, release notes, KB, and discussions and find the info needed inside the community UI.
Roy Gilad
Community Review

Zoomin features that change
your (work) life

Unified view of all content

Customers have access to your company’s full breadth and depth of company knowledge, all in one easily accessible place.

Just in time case deflection

Offer relevant content solutions to customers just as they're about to open a support case to empower customers to resolve issues on their own

Dynamically updated content

Publish documentation from any source directly into Salesforce to give customers a consistent and dynamically updated source of reliable product information.

Powerful search with intuitive navigation

Intelligent search and intuitive navigation allows users to instantly find what they need & intuitively explore around topics, while machine learning strengthens the experience over time.

Personalized knowledge experiences

Give customers the most relevant content and recommendations based on their profile, preferences, product version and past activity.

Self-service & case deflection insights

Get unique insights into how users are interacting with your content to discover support gaps, strengthen your self-service and improve case deflection.

Improve agent productivity

Give agents a unified view across all your content so they stop wasting time looking for answers and resolve tickets quickly and efficiently.

Get context-sensitive guidance

Get smart, contextually-relevant content recommendations so agents can confidently offer the most relevant, accurate and up-to-date answers.

Data-driven preemptive Success

Create a data-driven content strategy by understanding how users interact with your content, what they’re searching for, and what they’re struggling to find.

Zoomin features that change your (work) life

Single view of all content

Support teams have access to your company’s full breadth and depth of company knowledge, all in one easily accessible place.

Real-time guidance

Zoomin’s smart agent assistant analyzes each support case and recommends contextually relevant content solutions for agents to provide to customers.

Dynamically updated content

Publish documentation from any source directly into Salesforce to give agents a consistent and dynamically updated source of reliable product information.

Flexible permissions and security

Agents only see content what they are allowed to see, based on their Salesforce profile or role.

Personalized collections

Agents can easily create personalized content collections that are tailored to each support case and share them with customers.

Self-service & case deflection insights

Get unique insights into how users are interacting with your content to discover support gaps, strengthen your self-service and improve case deflection.

Zoomin connects with your existing content sources and tools

The best support is no support

Don’t make them jump through hoops to find the product answers they need!

Only
6%
of customers try support first to get an answer
reduced the time it took for customers to find answers by
55%
83%
of customers prefer to self-serve technical answers

We were able to reduce our publications average-publishing-time from approximately 1.5 hours to just 5 minutes. A task that took customers 123 seconds on our Support Center only took 55 seconds on our Zoomin portal.

Deana Falk
Sr. Information Architect - Information Experience (IX)
It's easy to get started

Your path to a unified experience starts today. We'll be there for you every step of the way.