The Technical Content Benchmark Report 2024
Read it now
Empower your customers and agents to easily find the technical product information they need
Provide personalized, always-updated and easy-to-find answers right inside Salesforce.
Empower customers to find answers independently by providing a unified view across all your most high-impact content within your Experience Cloud.
Deliver personalized product answers right where your customers are, eliminating the frustrating context-switching that sends users to search in other channels.
Offer personalized content solutions right as customers open support tickets to deflect cases just in the nick of time and drive down your support costs.
Customers have access to your company’s full breadth and depth of company knowledge, all in one easily accessible place.
Offer relevant content solutions to customers just as they're about to open a support case to empower customers to resolve issues on their own
Publish documentation from any source directly into Salesforce to give customers a consistent and dynamically updated source of reliable product information.
Intelligent search and intuitive navigation allows users to instantly find what they need & intuitively explore around topics, while machine learning strengthens the experience over time.
Give customers the most relevant content and recommendations based on their profile, preferences, product version and past activity.
Get unique insights into how users are interacting with your content to discover support gaps, strengthen your self-service and improve case deflection.
Give agents a unified view across all your content so they stop wasting time looking for answers and resolve tickets quickly and efficiently.
Get smart, contextually-relevant content recommendations so agents can confidently offer the most relevant, accurate and up-to-date answers.
Create a data-driven content strategy by understanding how users interact with your content, what they’re searching for, and what they’re struggling to find.
Support teams have access to your company’s full breadth and depth of company knowledge, all in one easily accessible place.
Zoomin’s smart agent assistant analyzes each support case and recommends contextually relevant content solutions for agents to provide to customers.
Publish documentation from any source directly into Salesforce to give agents a consistent and dynamically updated source of reliable product information.
Agents only see content what they are allowed to see, based on their Salesforce profile or role.
Agents can easily create personalized content collections that are tailored to each support case and share them with customers.
Get unique insights into how users are interacting with your content to discover support gaps, strengthen your self-service and improve case deflection.
.svg)
Don’t make them jump through hoops to find the product answers they need!
We were able to reduce our publications average-publishing-time from approximately 1.5 hours to just 5 minutes. A task that took customers 123 seconds on our Support Center only took 55 seconds on our Zoomin portal.
Data: Here's what you're missing about the impact of your technical content on your customer experiences
> GET REPORT
Join our CX executive community to learn, share and network around empowering customer growth
> Join community
Test your self-service experience: how easy is it for your customers to find the information they are looking for?
> Take test
