Turn your technical content into a powerful self-service tool
Salesforce is a key tool for managing customer relationships and helping your employees work smarter. But until now, a piece of the knowledge experience has been missing: product documentation.
Zoomin connects to all your content sources and seamlessly integrates them into Salesforce so users can find answers precisely where and when they’re needed.
Learn more about Zoomin for Salesforce
Users can search and filter across all your content in one place – such as user guides, manuals, release notes, API documentation, knowledge articles, community forums, and more.
Personalized knowledge experience
Provide the most relevant content and recommendations based on each person’s profile, preferences, product version and past activity.
With Zoomin’s cloud-based platform, you can deliver content from any authoring tool or CMS right in your Service Portal.
Security and entitlements
Flexible permission models allow you to control what content each customer, partner or employee is able to access.
Find out what users are searching for and what answers they’re struggling to find. Gather data that informs your documentation teams and helps deflect support cases.
Zoomin is a member of the Salesforce Partner Program for Independent Software Vendors.