Self-service starts with accessible documentation

Zoomin for ServiceNow surfaces your technical product content where it’s most relevant
so customers, partners and employees can find the Product Answers they need –
helping reduce support costs while improving self-service and customer satisfaction.

Bring all your documentation into one place

Bring all your documentation into one place

Maximize your ServiceNow investment by seamlessly integrating existing documentation into the support experience, so customers and employees can easily find what they’re looking for without leaving their ServiceNow workflow.

Increase self-service and case deflection

With just one click, customers and employees can get the Product Answers they need within their ServiceNow workflow. And with advanced analytics, you can improve the findability and relevance of your content, further reducing support costs.
Deliver simple and intuitive experiences
Deliver simple and intuitive experiences

Deliver simple and intuitive experiences

Customers, partners and employees can find information faster with unified search across documentation alongside knowledge articles, community discussions, support cases, and more. Each user’s experience is personalized so they see the content that’s most relevant to them.

Publish content from any source

Leverage your existing product content by connecting with any content source. Easily process and publish content in any format – such as DITA, FrameMaker, Flare, Swagger, Confluence, Docbook and Word – directly into ServiceNow. So whether you author in Oxygen or Paligo, Arbortext or Author-it, all your content will be in one place.
Publish content from any source

Learn more about Zoomin for ServiceNow

Key Features


Unified search

Users can search and filter across all your content in one place – such as user guides, manuals, release notes, API documentation, knowledge articles, community forums, and more.


Customizable design

Drag-and-drop our pages and components into your Service Portal. All components are fully customizable with the Service Portal Designer.



With Zoomin’s cloud-based platform, you can deliver content from any authoring tool or CMS right in your Service Portal.


Security and entitlements 

Flexible permission models allow you to control what content each customer, partner or employee is able to access.


Advanced analytics

Find out what users are searching for and what answers they’re struggling to find. Gather data that informs your documentation teams and helps deflect support cases.

Zoomin is a Now Certified App. It has passed certification criteria including metadata, interoperability, security and performance testing.

Compatible with: New York, Madrid, London and Kingston.