Excellent self-service starts with accessible documentation
ServiceNow is a powerful tool for providing great customer experiences and helping employees work smarter. But until now, a piece of the knowledge experience has been missing: product documentation.
Zoomin connects to all your content sources and integrates them into ServiceNow so users can find answers precisely where and when they’re needed.
Learn more about Zoomin for ServiceNow
Users can search and filter across all your content in one place – such as user guides, manuals, release notes, API documentation, knowledge articles, community forums, and more.
Drag-and-drop our pages and components into your Service Portal. All components are fully customizable with the Service Portal Designer.
With Zoomin’s cloud-based platform, you can deliver content from any authoring tool or CMS right in your Service Portal.
Security and entitlements
Flexible permission models allow you to control what content each customer, partner or employee is able to access.
Find out what users are searching for and what answers they’re struggling to find. Gather data that informs your documentation teams and helps deflect support cases.
Zoomin is a Now Certified App. It has passed certification criteria including metadata, interoperability, security and performance testing.
Compatible with: New York, Madrid, London and Kingston.