The Technical Content Benchmark Report 2024
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Give customers a reliable, personalized, and unified view of all of your dynamically updated technical content, all in one place.
Update once. Publish everywhere.
Empower your customers find answers on their own, explore features and independently resolve product challenges with self-serve content.
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With relevant and easy-to-find answers, customers can self-serve more effectively, employees can work more efficiently, and reps can provide better support.
Create a data-driven content strategy by understanding how users interact with your content, what they’re searching for, and what they’re struggling to find.
Zoomin GPT offers a set of powerful tools for both content writers and users of your Zoomin Resource Center. With Zoomin GPT AI Assistant, writers get AI-generated writing tips for their topics, and users can view AI-generated topic summaries and code explanations.
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Introducing Zoomin’s new Portal Designer - a new tool that puts you in control of your documentation portal's look and feel. With your Zoomin Documentation Portal up and running, you can effortlessly customize elements to match your brand's vibe and user preferences.
Zoomin continuously synthesizes content from all of your authoring tools and systems, and applies a unified taxonomy that allows users to intuitively explore your product information.
We connect to all authoring formats, CMSs, and publishing platforms so we can ingest content from across your enterprise while your teams can keep using the tools and workflows that work for them.
Align your agile approach to development with your content delivery. Any changes made within any content source are automatically reflected in your portal.
Give users access to your entire repository of knowledge in one unified place, all within a personalized, intuitive and mobile-friendly experience. Replicate the same experience at any customer-facing channel.
Get data-driven insights into your content performance. Understand how customers are using your content, what content is helping – and what isn’t, so you can continuously improve your experience.
Our flexible content permissions model allows you to control precisely which users can see which content.
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