Give customers a reliable, personalized, and unified view of all of your dynamically updated technical content, all in one place.
Update once. Publish everywhere.
Empower your customers find answers on their own, explore features and independently resolve product challenges with self-serve content.
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With relevant and easy-to-find answers, customers can self-serve more effectively, employees can work more efficiently, and reps can provide better support.
Create a data-driven content strategy by understanding how users interact with your content, what they’re searching for, and what they’re struggling to find.
Zoomin continuously synthesizes content from all of your authoring tools and systems, and applies a unified taxonomy that allows users to intuitively explore your product information.
We connect to all authoring formats, CMSs, and publishing platforms so we can ingest content from across your enterprise while your teams can keep using the tools and workflows that work for them.
Align your agile approach to development with your content delivery. Any changes made within any content source are automatically reflected in your portal.
Give users access to your entire repository of knowledge in one unified place, all within a personalized, intuitive and mobile-friendly experience. Replicate the same experience at any customer-facing channel.
Get data-driven insights into your content performance. Understand how customers are using your content, what content is helping – and what isn’t, so you can continuously improve your experience.
Our flexible content permissions model allows you to control precisely which users can see which content.
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Now we can deliver our content to our user community through a modern portal that is searchable, consistent, professional, responsive and rich with customer-friendly features. Our customers can now find answers to their questions across our entire portfolio all in one place.
Data: Here's what you're missing about the impact of your technical content on your customer experiences
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Join our CX executive community to learn, share and network around empowering customer growth
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Test your self-service experience: how easy is for your customers to find the information they are looking for?
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Your path to a unified experience starts today. We'll be there for you every step of the way.
