Most churn is not caused by poor products,

but by poor product communication.

Your content, on-demand, wherever and whenever the customer needs it. With in-product help from Zoomin, give your customers access to relevant, personalized content that keeps them in your product and on your page. Zoomin embeds your existing technical help content inside your application, so your content is consistent and reusable.

Zoomin accelerates user onboarding and decreases churn by ensuring that users can access up-to-date, consistent and personalized product information right where they need it most.

Provide contextual content assistance

Zoomin In-Product enables you to embed your existing documentation inside your product. Any assistance that your users need can be found in real-time – drastically improving your case deflection and keeping the users in the product for longer.

Maximize the value of your existing product content

The content your customers are looking for is already there – but when your technical content is in a separate window, on a separate site, buried inside long help topics, the answers become harder to find and utilize. Zoomin allows your organization to single-source your existing content and serve the exact snippet your users need, at the precise time and place they need it, right within your product interface.

Deliver a great user experience

Deliver the ultimate in customer experience by ensuring that the content they receive is accurate, up to date, and consistent with the content available in other touchpoints. Give your customers access to the information they need, when they need it, whether online or offline. Offer consistent and always updated product answers right inside your product interface, online and offline, when your customers need it most.

Learn more about Zoomin In-Product

Key Features

 

Powerful search and filtering

Intelligent search functionalities provide unified and convenient access to all your product documentation and support articles.

 

Personalized recommendations

Serve up the most relevant content based on each user’s profile, preferences, product version and more.

 

Real-time publishing

Changes made to any content source, no matter the format or authoring tool, are immediately reflected in your product.

 

Actionable analytics 

Understand where users are struggling with your product so you can optimize content efforts and improve self-service.