ZOOMIN_AboutUs

About Us

Zoomin is revolutionizing how companies and their customers gain value from their documentation.

Although companies invest heavily in creating technical product content, user experiences are often outdated, with information scattered across multiple content silos. This means people struggle to find the answers they need, resulting in poor customer experiences and higher support costs.

Zoomin turns the underutilized asset of technical product content into a valuable business resource. We help you deliver relevant and personalized help to your customers wherever and whenever they need it – leading to better self-service, lower support costs, and actionable insights that drive better work processes and enterprise-wide KPIs.

Our intelligent platform ingests all your product content, from manuals to API docs to support articles, and delivers it as a unified and consistent source of Product Answers wherever your customers are looking – like in your documentation site, customer service portal, online community, or even right inside your product.

Our investors include Bessemer Venture Partners and Salesforce Ventures.

 

Helping enterprises turn their product content into a business asset
that supports every part of the customer journey

Contact us

New York

150 West 28th St
17th floor
New York, NY 10001

646.216.8876

Tel Aviv

Ibn Gabirol St 124
19th Floor
Tel Aviv, Israel 6203854

+972.3.771.4038

info@zoominsoftware.com