How Imperva enhanced customer self-service and dramatically increased case deflection
How Shiji Group launched a documentation center to provide open access to industry
How Allscripts integrated portals to improve their customer experience
How Cherwell unified content to propel productivity and enable sales
How Burger King delivers a unified, personalized and localized content experience
How Trellix injects their docs inside their web application
How DocuSign scales content ops to pave the way for customer self-service
How HPE measures & optimizes self-service content
How Mastercard turned its documentation into a superior customer experience
How Rocket Software uses Zoomin to help customers quickly find product content
How Workfront boosted CX and team productivity with Zoomin for Salesforce
How Automation Anywhere adopted a data-driven content strategy
How Ellucian elevated their self-service experience with unified content delivery
How Xandr designs customer-centric product content experiences
How A Global Financial Services Company Elevated its Product Content Experience
How FIS banished content silos and delivered a unified, seamless documentation experience
How Sony streamlined content silos, drove operational excellence, and increased efficiency by 10X
5 Big Content Mistakes, Solved
Using Content as Your Secret (Support) Agent
Unlocking Customer Expectations: Connecting High-Hopes and Reality
How Shiji Turns Product Content into a Strategic Advantage
Unveiling New Research About the Knowledge Experience
Lessons Learned Building Product Content Teams
Now we have a streamlined process that saves numerous hours of production time. We have boosted productivity and elevated the customer experience.
Ensuring our customers have access to the right answer the first time wherever they interact with Zerto is a key component of delivering proactive service. This allows us to focus on strategic alignment with customers and expanding their utilization of Zerto.
Zoomin has helped raise the profile and the importance of documentation in the company. I think people are now more aware that complete and accurate documentation are essential parts of delivering a complete software solution.
Now we can deliver our content to our user community through a modern portal that is searchable, consistent, professional, responsive, and rich with customer-friendly features. Our customers can now find answers to their questions across our entire portfolio all in one place.
We were able to reduce our publications average-publishing-time from approximately 1.5 hours to just 5 minutes. A task that took customers 123 seconds on our Support Center only took 55 seconds on our Zoomin portal.
To update our in-product documentation with Zoomin we just run it through a pipeline and say, “update this.” Previously, we were using an in-house git-based solution and had to go through a full engineering build process, which was time consuming and difficult to troubleshoot.