Customer stories

Now we have a streamlined process that saves numerous hours of production time. We have boosted productivity and elevated the customer experience.

Ensuring our customers have access to the right answer the first time wherever they interact with Zerto is a key component of delivering proactive service. This allows us to focus on strategic alignment with customers and expanding their utilization of Zerto.

Zoomin has helped raise the profile and the importance of documentation in the company. I think people are now more aware that complete and accurate documentation are essential parts of delivering a complete software solution.

Now we can deliver our content to our user community through a modern portal that is searchable, consistent, professional, responsive, and rich with customer-friendly features. Our customers can now find answers to their questions across our entire portfolio all in one place.

We were able to reduce our publications average-publishing-time from approximately 1.5 hours to just 5 minutes. A task that took customers 123 seconds on our Support Center only took 55 seconds on our Zoomin portal.

To update our in-product documentation with Zoomin we just run it through a pipeline and say, “update this.” Previously, we were using an in-house git-based solution and had to go through a full engineering build process, which was time consuming and difficult to troubleshoot.