The user experience was exponentially better from Day 1. Having a user-friendly space dedicated to documentation was a huge step forward. Users could self-serve product answers more easily than ever before.
At Zoomin, we start with the customer and work backwards. Everything we do, from roadmap development to events, support strategy to value realization, has our customers at the epicenter. When our customers thrive, we thrive.
40%
reduction in avoidable support cases YoY
$57K
Quarterly case deflection
97%
Self-service rate
Partnering with Zoomin has allowed us to scale effectively and respond to our evolving future direction. Zoomin Documentation Portal solution offers features like metadata-driven search, language support, and user roles, meeting our dynamic delivery and publication needs.
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